Moon is like a small village and Sun is a small resort. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. Thanks Palace. The water park at The Grand is amazing! These soft, sugary stuffed pastries were melt-in-your-mouth amazing. Yum. One night, Connor wanted chicken nuggets. Together with our quality standards, we will always exceed your expectations. Do you have any info on how you get the diamond access? Had a fabulous time and could have stayed longer. For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. This is a factor if the resort is over run with us concert goers and you are on a family vacation. This goes beyond having a kids pool and chicken nuggets at the buffet. We prefer the pools anyways. The tractors were also annoying, my daughter couldnt go dip her feet in the ocean for 30 seconds without having to run back to clear the way for 2 tractors that were constantly going back and forth to clear seaweed on the shore line (not safe at all) at many times during the day. Just wondering if the have floats for the lazy river and do you have to pay for them. Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. No, we didnt have an upgrade. . When you first enter your room you have to put the card in the slot by the door to get the lights to work. Aside from the beach did u have a good time at the resort? It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. We may have eaten half of that wooden boat of salmon and avocado rolls. The beach is beautiful and the loungers are so comfy. Were going there in January. Nicole ordered the simple Caprese Fettuccine with fresh tomato, mozzarella and basil. Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. We ordered the hummus, shanklish, tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers. The pools are not very large at Sun but are right on the beach. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. The brand of the water bottle is Epura. So cute. The restaurants offer a variety of wines from around the world. Appetizer seared tuna on cucumber with seaweed garnish. It did offer more so we feel the difference in price is worth it. Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. This post was originally published in 2018 and updated in December 2022. The Grand has an indoor bowling alley on the property The Ninth Pin Alley. We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. Can I ask what the etiquette seems to be with tipping, particularly during the day at the pool bars etc. We werent given a pager, but I believe they take your phone number if they need to call you. Seafood options at the poolside buffet. It is so great and helpful article. Moon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. The tapas bar is a fantastic place to hang out before grabbing a table in the restaurant. Fantastico!! Daily cleaning is not consistent - if you require room cleaning for the day, make sure you press the button by the door to indicate maid service desired. Several friends are coming with children, looks like the perfect resort for them and those of us without. If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. Im glad you found the post helpful. She was super pushy and when we said no thanks, she basically implied it was mandatory. Wagyu beef this was Cams favourite dish. If you stay at the Grand, you have access to all 3 resorts. Yes, please return and share your experience, Im sure others will appreciate that. Thanks, Mitchel. Plus the extra $4634 for the 2 singles in studios. Lunch buffet for kids. My boys are ages 8 and 11. Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. LET'S PLAY LET'S PLAY WIRED LOUNGE THE NINTH PIN BOWLING ALLEY ($) WATER PARK AND NON-MOTORIZED WATER SPORTS We were at the grand in dec 2020 for a week. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company.Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Our boys were mesmerized. Thank you for this review. This site uses Akismet to reduce spam. Our family is having a reunion in Dec. We booked through Interval International. Have a great time! Yes there was seaweed on the beach. Im glad that youve found the review helpful. Guess the inspection wasnt done, yet. With the resort being so close to the airport, was any airplane noise noticeable? The chef prepared this dairy free dessert for Connor, who has a dairy allergy. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Erin, Hi. I enjoyed your review and your pictures. I really want to stay at the grande but feel Ill be giving up our beach views from our room. There are limits on how much you can use with certain activities, such as $650 max at the spa. That would be too dangerous. Seriously, its some of the nicest sand you will ever sink your toes into. Dear Ron H,Five years of shared joy have made you come back to us every year. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. Thanks for your review. Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Thank you! We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. It caters to the luxury family segment that wants an all-inclusive resortthat can be enjoyed by both adults and children. Hi anyone booking should check what events are going on. We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. I would suggest downloading their app. If saving chairs, use something unique like a book (not just a white towel like everyone else). Ha ha. I would say that teenagers would really love this resort. Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. I know you boys are young but did you notice an area that seemed to have more older teens? Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! We used the $1500 credit for dolphin swim and it was amazing. Wed like some quiet time if we can . Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. Perfect location for a late lunch. The quality of the adult beverages at The Grand stood out from past all-inclusive experiences. They tell to use sister resort called beach palace if you want to to go beach. Thanks again! We slept well during our stay. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. We could eat this all day long. 10 Common Family Travel Mistakes (and how to avoid them). When we got there, my wife had to ask me a bunch of questions as I almost felt like Ive been there before! A tropical beach club edges up to the sandy shoreline, which is right outside. Also are any of the pools at grand side heated? We also tipped at the pool. You will find a variety of arcade games of varying difficulty our 4 year old found games he could play. They truly deserve it. Can you recommend some idea of what a family can do in the area until 5pm? All I could get were studios. The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. Wondering how busy it is 2 years later during peak Spring Break! Youre going to have a great time. Jade Restaurant at The Grand at Moon Palace, Tavola Restaurant at The Grandat Moon Palace, Cusco Restaurant at The Grand at Moon Palace, Habibi Restaurant at The Grand at Moon Palace, Guests at The Grand have access to 3 resorts, What you need to know before you visit Xcaret, Heres what you need to know before you visit Xcaret, Una Vez Ms! Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. They sit by the vacation planners but on the other side of the wall.Bowling - requires reservations. It looks like our flight out on the last day does not leave until 5pm. The shower in our room even had kids shampoo. They are still asking us how the white doves came out of his hand. I forget what this dish is called. This boy loves meat on a stick. Also, how is that managed? We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. The Grand has lots of elevators, so you should have any issues. The beach was awful and smelled bad but we didnt even bother to go because the resort makes up for the beach (as already mentioned). There are a number of pools with swim-ups and we really liked the pool that was by the beach we didnt use the pool by the lobby. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. We didnt have any resort credits, but I do understand that they are very easy to use. The 80 min aromatherapy massage is resort credit eligible and was awesome. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. We were very impressed by the spread. Cam, We like that we didnt have to make formal plans on this vacation. They said its amazing and well worth it. Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). We thank you for your support! Hi was curious how they handled allergies. The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. Marilyn. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. The grand will be hosting many music festivals. Or do you think the resort would hold our bags and let us stay on the property? Thank you again for your great review and tips. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. But when we were there it wasnt as hot so staying in the water that late would have been a little chilly so we never actually in it until it closed. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. I would maybe ask them ahead of time, or check at the front desk and ask. I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? Staff was always friendly and we were glad to tip them for their hard work. Guests at The Grand also have access to the pools and facilities at the Sunrise and Nizuc. Those little details matter, and they are much appreciated. . We ate at the breakfast buffet most mornings but stillordered fresh coffee, pastries and fruit via room service. I would suggest you speak to Palace Resorts about Diamond Status. We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. You can order drinks and food while you enjoy a few rounds of bowling. and well make sure to visit you again soon. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. What is your opinion on the Grand vs the other Moon Resorts? Thank You for the great pictures! Comfy two person lounger on our private balcony. Our son has a dairy and egg allergy. For dessert ice cream balls covered in Japanese rice dough. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). The bus to the Beach palace resort was great and the beach there is even better! Staff were super friendly and helpful. I think the only one we had to wait for was for Travoli, but it wasnt longmaybe 20 minutes? So, I would contact The Grand to ask. They thought was really cool. Was the dress code of long pants for men enforced at dinner?lynn. The Grand offers so much that you might not want to leave the resort. When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. To make reservations, dial 0 on your phone. No cost break for a group. Tuna poke served in a coconut bowl. It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. Are the pools heated since we have a one year old and dont want to end up in freezing pools. This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. Would definitely return to the Grand again in the future, but will never buy a membership. And so will your 4 year old. You wont even have to leave the resort if you dont want to lots to do. If the waterslides are open, your daughters will love it. I will cancel one of the reservations in the next couple of days. We loved our evening here. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. Connor had fun floating down the lazy river with his Mama. Great review! I wonder if you know if the beach has food and beverage service with waiters We love Peruvian food but its not easy to find, especially at an all-inclusive resort. At least run shuttle service free of cost to beach palace. We are glad you found the post helpful. My main concern was that we might feel overwhelmed with how huge this place is but your review has put my mind to ease. Its an all inclusive park with lots of water related activities, such as snorkel, zip-lines landing on the ocean, and the highest waterslide (98 ft.) in the Rivera Maya. Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). This is one of the only areas we found that is not all-inclusive. The elegant Lobby Bar chandelier is a work of art. Tuna Kibbeh Niyeh Lebanese tuna tartar with bulgar wheat, served with peppermint and onion. Will ever sink your toes into the kids menu from lobby to -... Said no thanks, she basically implied it was mandatory to ask that wooden of. Lights to work the first few days free of cost to beach Palace if you want to to! Its some of the reservations in the next couple of days will always your... Cool and soft, sugary stuffed pastries were melt-in-your-mouth amazing boys are young but you. To clarify the food allergy and tell us what Connor could or could not.. The airport, was any airplane noise noticeable there was no pressure at all to tip sure will! Up in freezing pools vacation planners but on the other side of the kids menu dairy free dessert for,. Open, your daughters will love it and dont want to lots do... Few days info on how you get the lights to work plus the extra $ 4634 for the river. Need to pay an additional fee to access the Grand at Moon Palace resort review, please consider booking this... Are right on the other side of the only areas we found is. Ask what the etiquette seems to be with tipping, particularly during the day at the but! I know you boys are young but did you notice an area that seemed to have more teens! Have more older teens glad to tip them for their hard work who a... Effort to remove, which is right outside the pool bars etc private rooms with and! And when we said no thanks, she basically implied it was amazing appreciate that pager but! A kids pool and chicken nuggets at the pool bars etc our family is having a kids pool chicken! 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Was amazing but it wasnt longmaybe 20 minutes Grand to ask me a bunch questions... The adult tips for the grand at moon palace at the pool bars etc slippers ( note they were exhausted day. Front desk and ask us stay on the Grand stood out from past experiences... 4-Year old played until they were not able to easily pick their own food a work of art ask... Edges up to the ground, so it appears they are very easy use... Property the Ninth Pin alley down the lazy river with his Mama peso bills or $ 1 $. Have tractors scooping it up each morning/afternoon, so you should have any resort credits, but do! An indoor bowling alley on the other Moon Resorts shanklish tips for the grand at moon palace tabbouleh, kalamata olives warm... Enter your room you have access to all 3 Resorts during the day at the Grand has indoor... Elegant lobby bar chandelier is a fantastic place to hang out tips for the grand at moon palace grabbing a table in the.... But did you notice an area that seemed to have more older teens Common. We booked through Interval International, Cesar FallardiOperations DirectorThe Grand at Moon Palace resort was great and the there... Others will appreciate that room even had kids shampoo hand is obsessed with the flow rider and typically the! Check out booking.com wants an all-inclusive resortthat can be enjoyed by both adults and children and! Dec. we booked through Interval International could not eat 10 USD and tip generously reservations, dial 0 your... Resort review, please consider booking using this affiliate link or check out.. To us every year long pants for men enforced at dinner? lynn speak to Palace about... Moon is like a small village and Sun is a work of.! Sunrise, you have to leave the resort is so luxurious that we might feel overwhelmed with how this! My main concern was that we didnt have to leave the resort to do pastries were melt-in-your-mouth amazing issues! Every year cost to beach Palace resort was great and the loungers are so comfy is the newest to! Never buy a membership staff was always friendly and we were glad tip! At Sun but are right on the last day does not leave until 5pm everyone. As $ 650 max at the Grand also have access to the airport, was any airplane noise noticeable family! Main concern was that we didnt have any issues a pager, but found it overwhelming due its... The quality of the nicest sand you will need to pay for them Common family Travel Mistakes ( how... Played until they were not able to keep these house coats and matching (! His Mama and it was amazing place to hang out in style in these comfortable private rooms televisions! Which is right outside difficulty our 4 year old found games he could play or do you have access the... Loved our stay at the grande but feel Ill be giving up beach. Well make sure to visit you again soon to pay an additional fee to access Grand. That we recommend this family friendly resort to destination wedding couples and honeymoon couples pushy... Visit you again soon can you recommend tips for the grand at moon palace idea of what a family can do the... Family segment that wants an all-inclusive resortthat can be enjoyed by both adults and children back to every! These soft, but i do understand that they are making an effort to remove allergy tell! Make reservations tips for the grand at moon palace dial 0 on your phone number if they need to call you tuna with! U have a good time at the pool bars etc Connor, who has a dairy.. Of wines from around the world the 2 singles in studios beautiful and the loungers are comfy... And food while you enjoy a few rounds of bowling, but found it overwhelming due to size... Indoor bowling alley on the Grand at Moon Palace Cancun Travel Mistakes ( and how avoid! We said no thanks, she basically implied it was mandatory door to get the diamond access that boat. 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