. British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. If you have a consumer problem you cant solve, contact him directly through hisadvocacy website. Got through straight away cos I guess they dont want to piss off the geese that lay the golden eggs too much. Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. One leg of my two leg itinerary was cancelled by the airline. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. They are still showing the flight as operating and have said nothing to me, but I am sure from the beginning of April all flights back to LHR have been cancelled. Love Holidays has cancelled package holidays up to 7 May and is not automatically refunding affected customers. Id really like to be able to give you some good news here but I cant. Hilton Honors Gold Fast Track Four Nights Within 90 Days (Status Valid Through Early 2025), American Airlines Buy AAdvantage Miles Up To 45% Off Sale Through March 3, 2023, Lufthansa Unveils New Allegris Double First Class & Business Class Suite Plus Products, Aegean Miles+Bonus Domestic Award Ticket Sale For Travel March 1 31, 2023 (Book By March 1), Hyatt Award Category Changes March 28, 2023, Airfare of the Day -Business Class- DELTA New York to London from $2,277, Air France-KLM March Promo Awards For Travel Through August 31, 2023, UK Customer Wins Court Case Against British Airways Over Refund Voucher For Cancelled Flight. Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. Really useful thank you! Thank you for contacting British Airways. Thank You! Things seem to have slowed down since then and I know people who filed for refunds 2 days ago who still havent received emails. BA cancelled one leg (LHR-BCN) of a four-leg open-jaw (SFO-LHR-BCN, MAD-LHR-SFO). LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. The email and the refund never came. Im not sure whether it worked because there was no confirmation page and I havent received the confirmation email yet. The guy was nice and helpful, and he confirmed that he doesnt see any refund request in their system. If you would like to email the customer relations department directly, their email address is: [emailprotected]. [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. Please visit our Help centre for more support if you have a question about your booking or flight. Instead, it's issuing 'fully ATOL protected' credit notes so there is no financial risk to customers. https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund. Thank you Elias & thank you Travelling for Miles! Please be aware that the process outlined above is for flights that have already been canceled by British Airways. Need urgent help. If you book your car, hotel, transfer, or anything else together with your plane ticket and the flight gets canceled, you can claim the refund. In a statement, a spokesperson for BA said: We were the first UK airline to offer customers the unprecedented flexibility to change their plans during the pandemic by providing them with vouchers for future travel.. Also its TRUE, they scamming everyone. But what are these policies and how do I ask for a refund request from British Airways? Representing herself, Ms Barber took BA to court and won a full refund. No, never mind. How much more do they need? So today after waiting 25 days I tried to call BA on the +442032500145 but there was no option to speak to a real person. Scroll down to find the Chargeback Instantly option, Type in info about your bank and payment method, Enter British Airways as the merchant name. This is the BA Gold line and even if you havent got Gold status, theyll probably help you out. I have no idea how they know which passengers have flights within 72 hours that they can prioritise. British . If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. Nevertheless, it is always a VERY bad idea to accept vouchers or gift certificates of any kind. I have recently experienced that British Airways continues to offer Future Vouchers as a compensation for canceled flights and attempted rebookings. (check these links), Hyatt Place London City East An in-depth review, Buy British Airways Avios with a 50% bonus (best bonus offered), Buy Etihad Miles at just 1.38 cents each and book fantastic deals on American Airlines (if you can find them! British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. The first was converting Future Travel Vouchers for cash bookings into eVouchers. Besides, if you gave your ticket to a government official or British Airways as proof that you will leave the country, you may not get a refund unless you prove that you will use a different airline or even mode of transport to leave the country or you have permission to stay in the country. This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. However, I have yet to receive the BA confirmation email, so I am not sure if there is simply a delay from their side or if my request was sent to some black hole. That way, youll have more time to connect. Excellent! Traveling For Miles and CardRatings may receive a commission from card issuers. Im puzzled as to why its working for some and apparently not others. Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April. Dial 0800 727 800 I havent received refund confirmation from BA. Once again they seem intent on sabotaging their once-good reputation. Any advice. You can do so by dialing +1-877-767-7970. But you need to actively request your voucher is transferred into cash - we explain how to do this below. Were unable to respond to any further requests for a refund. This article originally appeared onChriselliotts.comunder the headline, British Airways canceled my flight and now it refuses to give me a refund. is this applicable for credit card booking? If I already accepted the voucher (because I did not know the option for getting a full refund), can I exchange my voucher for cash? [] the functionality to request refunds for cancelled flights from its website back in March and, even though weve seen some clever workarounds, a phone call has long been the only guaranteed way to request a refund that has a chance of being []. By refunding unused Future Travel Vouchers, this also clears a significant backlog and reduces the volume of calls to BAs contact centres. You can do so by dialing +1-877-767-7970. If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. Do you know if its possible to get the full refund if only one of the flights have been cancelled? Email received, lets wait for the cash refund! The airline refused. For more details please see the disclosures found at the bottom of every page. I dont think Ill ever be booking with BA again after this shady business. Visit the British Airways website via your browser and then: Click 'Refund' to open the refund form. what to do if you were already tricked to accepting voucher? In order to obtain a cash refund customers had to call BA through one of their hotlines which at times didn't yield any result other than waiting . We followed the advice above but the first method didnt work, so we tried the second and yes, we got the necessary form for a refund application and have submitted it to BA. Have your flight details prepared because you will be asked to provide them. Thank you Elias! British Airways can't keep your money under any . Agreed. I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. Fill out the form with your information, including your contact details. The case was heard at Redditch Magistrates Court, Worcestershire, on 20 January, where Ms Barber was awarded the sum of 2,523.42 to cover flights, interest up to the date of judgment and costs. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. British Airways has said there is "no way" that vouchers can be issued without customers requesting them. British Airways canceled my recent flight from Boston to London. Now when I log in there is no record of my flight booking they have removed it. Some Future Travel Vouchers could not be converted to eVouchers due to the nature of the booking. If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. I would like to know normally how much do they give the refund ? The other workaround website you posted did work!!! I am due to fly BA GRU-LHR-BCN end April being the return leg of a trip that started from BCN in early March. We will navigate the phone tree and hold the line for as long as its needed. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. Of course this didnt happen and I received a voucher instead. Learn more in our Cookie Policy. The compensation does not impact how and where products appear on this site and does not impact reviews that are published. You can also follow him onTwitter,Facebook, andLinkedIn, or sign up for hisdaily newsletter. How Does the British Airways Refund Policy Work. I tried the gold line but its a dead end. The refund buttons didnt work. I fell into the voucher trap as well, this is ridiculous, there should be a class action suit against BA for doing this. British Airways customers have shared their top tips to get a refund for cancelled flights amid the ongoing Covid-19 pandemic. 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