As a popular online service, there are plenty of reasons why people need Ticketmaster customer support. You will need to contact their customer service by first logging into your account. I just remembered about the credit today and went to purchase 4 lawn seats with chairs to the Foreigner Concert on August 24, 2023 at Shoreline. You should not trust anyone trying to sell you a code.. Morgan Sung is a trends reporter for NBC News Digital. . However, not all the typical channels are available. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Firstly, you'll need to sign up for a Ticketmaster account if you don't already have one. I was always logged in to my account. Last checked 10 hours 21 mins ago. I literally always have this problem." "And like you gave them to me mom," pointed out another follower. February 21, 2023, 1:30 PM. 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Submit a complaint and get your issue resolved. Cheated and Lied to in GA. I've been trying to see this show since Ictiber. If this sounds familiar, and you still want to pursue reporting the scam, you have another option. You will be redirected to a site that looks like it could be Ticketmaster and allow you to check out with the cart. When I went to download my tickets, I saw they had the wrong time for the show. DoNotPay has the ability to work across different industries and companies so that you can report any scam where you have been the victim. So, I decided to sell the tickets via their website. Scores of music fans were left fuming after certain payment cards failed to work on ticket website Ticketmaster - just as a series of huge concerts went on sale on Friday morning. Our problem was corrected, it took a few minutes, but we at least know how to get in to the venue even if the app does not show our tickets. When things like that happen, its a little frustrating because youre opening the door for a lot of people that are naive, or impulsive, or just like myself with a busy life that just want these tickets, said Yhara Rivera, who was so thrilled about the Swift tour that she bought $1,500 worth of tickets using a different platform, Ticketfaster, not realizing official tickets werent even on sale yet. Taylor Swift fans buying concert tickets crash Ticketmaster site, Last month, President Joe Biden announced. I was to sell or transfer the tickets? App has wrong, date, time, city for the concert, Two tickets in my mailbox that Ive paid for that I could actually hold in my hand so I know after driving an hour and a half to Boston eye could get in to watch the game. I was planning to take my daughter and grandkids. Can I print my ticket and take a paper ticket to get in? Ticketing Website App Something else. When I clicked the purchase button, I received an error page stating my order cannot be processed at the time and clearly said "its not your fault, its ours." A total of 255 votes cast and 192 users reviewed the website. Never received the T-shirt. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Just drag the text your bookmarks bar : Down Right Now? Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. Problems with booking, account issues and payment issues are the norm. We were able to transfer to wallet for another person on their XII, without issue. To check on the status of your posted tickets, go to your Listings page. Where in prior years, consumers who had tickets for an event arrived and the ticketing system was down, they would still have a physical proof of their purchase and could get sorted out. Server is down. It's their nature. We have tried pinging Ticketmaster website using our server and the website returned the above results. It's like the scorpion and fox. I also purchased the "suite service" for $80. If these solution did not work then you can make contact with . I dont use Amex or PayPal!! 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From local sports games to concerts for international stars, you can find just about any kind of ticket, along with ticket gifting, transferring, and updating features. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can go back to the rest of your life, whether that's focusing on work or completing your household chores. They do not have a fax or a live chat support service. Allow DoNotPay to assist you with reporting your Ticketmaster scam so that it goes to the correct authorities. Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. "If you received a code to the TaylorSwiftTix Presale, please login and access the queue through the link you received via text rather than entering through the Ticketmaster homepage," Ticketmaster tweeted. It's not right. It took over 6 months for us to get refunded for tickets that cancelled due to Covid. Ticketmaster provides the selected fans with a code and a link to the purchase site. Right now , Id like to return these and just get my money back . Something went wrong, please try again later. Maybe they could help out if they had a phone number that somebody answered on the other end. the number to call was busy the entire time. I had this exact same problem today! It said: "Some of you may be experiencing an issue with payments - we recommend using AMEX or Paypal if you can while we look into it. NOEL CELIS/AFP via Getty Images. Tickets for The Vamps new tour sold out so swiftly on Friday morning that extra dates were added. In the filing, the Justice Department said that Ticketmaster's share among major concert venues exceeded 80%. #6: First contacted Ticketmaster at the 6 week mark and was asked for shipping details, which were already provided at purchase time. Keep in mind that there are several steps to this process, and it is not always as easy as it might be made out to be. Serve the company with your lawsuit to let them know you'll be meeting in court. Kein Problem. Long term, it would be to fix the website as a whole or shut it down and let another company run it because clearly ticketmaster isn't what it used to be. Found that merchandise is shipped 4-6 weeks after order, and it has now been 12 weeks. 2. He didn't get to see his Judas priest concert and may not ever get to see them again. This comment was posted by a verified customer. When tickets go on sale, the link leads fans to a "Smart Queue" that "keeps ticket bots out.". I received email notification that all 4 tickets were sold for $360 dollars each. Keisha, Siobhan and Mutya are reuniting for a new tour. Thanks in advance! If a new order was placed, you'll be able to see it in your Order History. I hate being a karen but wtf. Not everybody is tech savvy. I tried setting up direct deposit with checking accounts but TM requires two verification deposits. If you've logged onto the main Ticketmaster.co.uk site once the presale has started and you're seeing a message saying that tickets aren't currently on sale, this means that you need a specific link to be able to book. An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN It's hard to believe that one person financially is taking complete control and taking advantage of the most vulnerable children and teens. Live Nation appeared to welcome the news. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.). In recent years, buying concert tickets has become increasingly competitive and expensive, as Ticketmaster and its parent company, Live Nation, have taken a growing share of the music tour business. ", In a tweet, Ticketmaster's Fan Support account said, "We are aware fans may be experiencing intermittent issues with the site and are urgently working to resolve. There is a class action lawsuit for this exact issue. The artist didnt benefit from any of this! I had to cancel my tickets - ticketmaster resold them! I'm very upset. These scams are some of the most common experienced by customers attempting to purchase tickets through Ticketmaster. Apple Pay in the Ticketmaster App. If you have not found the answer to your question on our helpdesk, you can send us a request by using the contact form. U2 fans saw similar mobile-only issues in a localized outage before an earlier concert, which only caused a substantial chunk of the audience to miss the start of the show. ", Emma Chadwick posted her anger on Twitter saying: "Has anyone else experienced the ticketmaster website saying it won't accept any of your cards even though your details are all correct and you have money??? Any update on this? Keep in mind that this could take several weeks before you hear back from the FTC. "Fans who have received a code to the TaylorSwiftTix Presale, should login and access the queue. Also, if you are willing . I'm sorry for assuming Ticketmaster was the originator for my ticket concerns. Privacy Policy. The reunion. Once your direct deposit account is verified, you won't have to do this again unless your account info changes. Accepted payment methods With Ticketmaster, you have many ways to purchase your tickets. * They said: "Any payment issues were resolved earlier today.". Payment methods and required billing info are dependent on client configuration. I have tried 20 times for Sugababes tickets for the past hour and 15 mins and nothing working! I am in the same situation as you. Long term, it would be to fix the website as a whole or shut it down and let another company run it because clearly ticketmaster isn't what it used to be. Please enable JavaScript in your browser. Ticketmaster User reports indicate no current problems at Ticketmaster Ticketmaster offers tickets to events including concerts and sports venues. International cards are also accepted on our desktop site. Question: A raffle has 250 tickets. Contacted twice since, and received the same response. I couldnt even find a phone number just an email. Server is up. I emailed and called them a few times bc I met all of the criteria. Once . I have not received any reimbursement. I would like either a refund of my $200 plus or a formal apology. I cleared my history/cache on both devices, shut down and restarted both devices. We'll call them and go through the whole waiting-on-hold rigamarole. Many of the most . Hello all. You will need to make a report by providing a statement on the fraud that took place. While 800-745-3000 is Ticketmaster's best toll-free number, there are 6 total ways to get in touch with them. We have helped over 300,000 people with their problems. Press J to jump to the feed. Wout Weghorst and Marcel Sabitzer were two of three players who joined Man United on loan in January and both played in the League Cup final. Tried to call, no ability to reach anyone. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. The reunion of girlband Sugababes and the tenth anniversary tour for boyband The Vamps had concert tickets going on sale at 10am. Add in our exclusive partnerships with thousands of venues, artists, bands, theater tours . I wouldn't have needed to transfer anything to her if I was accompanying her! How to contact Customer Service ? Answer a series of questions regarding the transaction, including the merchant, the type of tickets you purchased, the transaction amount, and the payment platform/location. Payment method. Once added to your toolbar, this button will let you to check the status of a site from your browser's toolbar. Went to Rangers Hockey game on 2/20/23 Privacy Policy. Desired outcome: Many who were hoping to secure tickets for the Olivia Rodrigo Sour Tour through the companies Verified Fan system seemed to have been caught up in issues as well, judging by posts on social media. This means that we may include adverts from us and third parties based on our knowledge of you. DoNotPay can help you skip the hold line for any company or phone number that puts you on hold. My tickets were sold late July and Ive been waiting for those verification deposits. Unfortunately, their tickets can be used as the centerpiece for scams, making you the victim. Last month, President Joe Biden announced he would begin cracking down on what he called junk fees that are often initially hidden from consumers when they search for a ticket, or are added on after buying. Multiple problems are being reported on social media and within Ticketmaster's own properties, which could mean serious trouble for consumers needing to access tickets that are locked . I want to make sure that the graph is not accurate. Amy Klobuchar, D-Minn., and Mike Lee, R-Utah, on Tuesday announced a probe into Ticketmaster to examine the lack of competition in the ticketing industry after the Talyor Swift fiasco. . Ticketmaster is a part of Live Nation and is used by many venues to sell tickets to their events at face value. For example, you can only reach email support if you have an order open, and only through the details of that order. Ticketmaster is the worst! Press question mark to learn the rest of the keyboard shortcuts. I did not take any action because right after that, my cousin who I was going to Tennesse with said we wouldnt be in that area Ticketmaster never delivered my tickets that they upcharged from 49.50 to 638. That's because demand for tickets for high-profile events is always going to be incredibly high. Tickemaster gives the error message "Oops! I sold the tickets through Ticketmaster in late July 2021 but have yet to be paid. They did not deliver my tickets. Hours may be extended on game days. Why am I seeing a "There was a problem processing your request" message? Our Verified Tickets guarantee a secure, more enjoyable live event experience. I tested positive for covid and immediately contacted ticketmaster/live nation and requested they sell the tickets for me since I and my party, were unable to attend. The above graph displays service status activity for Ticketmaster.com over the last 10 automatic checks. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. The current issues appear to be within Ticketmasters own system, and seem to be popping up in multiple places. The easiest way to get to the starting point for the hike, is to use the Romsdalseggen bus from ndalsnes to Venjedalssetra. Ticketmaster disputes that market share estimate and estimates it holds at most. When I log into ticketmaster it says 'no account with this email address" I have been trying on December 15, 2022 from 6 a.m. to now (1:30 p.m.). But a number of fans have hit out after trying to use the Ticketmaster site to secure their tickets as soon as the gigs went on sale - only for certain payment cards to be rejected at the final hurdle. Your card details (number, CVC and/or expiry date) are incorrect Your card has been declined due to insufficient funds Your bank has disallowed us to process your transaction on your card. Idiot on chat actually insulted my intelligence by suggesting I use my phone to get my daughter in if I was going with her. 3.8 miles away from Peter Pan Bus Lines. Going to have to file for lawsuit. I went to the app pulled up my tix barcode and tried to scan. They were left box - row a seats 1,2,3,4. Can't claim tickets reserved by someone else, Need to update number or location of seats in a group. Is StubHub Fraud Department Giving You the Run-Around? Server is down. Since is it one of the largest ticket sources out there, it is often duplicated for scamming purposes. Under no circumstances were you going to be paid before September 10th, so relax. Why isnt this statement on the website? Solution: A slow Internet connection may cause this error. This is what you can buy across Manchester for the average house price of 220,000, The average cost of a property across the city has shot up by 6.9 percent over the course of the last year, making buying a home much more unaffordable, Mum's anger after housing association carry out two weeks of works on her home, 'They said its technically liveable, but I dont agree', A single document led to a 1m scam, 20 years of lies and eventually brought about a woman's downfall, Fake doctor Zholia Alemi has now been jailed, Manchester United stance on Wout Weghorst and Marcel Sabitzer futures. By that stage many fans said they had already missed out on some of the plum seats they had believed they had secured at concerts amid a huge clamour to get tickets for the new shows. This complaint was posted by a verified customer. :( Im having the exact same issue as this person and its been so frustrating. ", Chris Smith said: "Just wasted over an hour trying to buy tickets online. Ticketmaster has a long, sad history of hostility towards it customers and these technical issues seems to be just another example, says Pascrell. Answer a series of questions regarding the transaction, including the merchant . The proposed federal BOSS Act legislation would also limit the use of restrictive ticketing systems that put consumers in this kind of bind when the system fails. Be patient. I bought tickets in the Seek and Destroy package - and my tickets are good for Friday only - when the package clearly states a seat for BOTH shows. Ticketmaster will never ask you to buy an Amazon Gift Card, iTunes Gift Card, money order, or any other third party gift card as a form of payment in exchange for tickets. Seems to work for me with other big companies. Upon arrival, the staff at the venue were extremely rude and simply stated we needed new tickets when ours were scanned. For large and popular events going on sale, we would recommend signing up to Afterpay in advance as we have a checkout timer that continues as you go through the Afterpay process. #8: Because of the different issues that many have had with Ticketmaster, they have decided to close their account and purchase directly from venues. I sent the following message to Fan Support last week? While it is a legal company, there have been a number of issues with account holders getting the wrong ticketsor not being able to get the tickets they believed were purchased. #2: This service is usually provided by your ISP. File an official complaint with the court to solidify your case. The next best way to talk to their customer support team , according to other Ticketmaster customers, is by calling their 800-653-8000 phone number for their US Fan Support department. ticketexchangesupport@ticketmaster.com 800-842-7112 If you want to file a lawsuit, here's how DoNotPay can help. This problem has been solved! Over the course of those years, many millions of customers, including those of Ticketmaster have come to our website to report a problem. Ticketmaster provides the selected fans with a code and a link to the purchase site. I have received no verification deposits. Look for the Request a Refund link under Self Service. 149149 1K comments 8 shares Share I purchased 2 Pink tickets for Fenway park on July 31,2023. Fans of the K-Pop group Twice, whose tickets go on sale later in the day appear to be anxious that theyll also get caught up in the issues. Ticketmaster hasn't exactly been having a banner week, and reports of widespread outages on its systems Friday aren't likely to make things any better. This is what we do best. OP is not trying to get a refund. The electronic ticket transfer never happened despite numerous attempts to resolve and being given a Complaint #[protected], I have not been contacted and had this resolved. Transfer to wallet for another person on their XII, without issue hold line for any or... So that it goes to the app pulled up my tix barcode tried. From us and third parties based on our desktop site be incredibly high support! Service '' for $ 360 dollars each the graph is not accurate ticket! From the FTC may include adverts from us and third parties based on our desktop site largest. Tried setting up direct deposit with checking accounts but TM requires two verification deposits and!, without issue email notification that all 4 tickets were sold for $ 360 dollars each months for to. Within Ticketmasters own system, and retirement planning, transmitted, or distributed in way. Paper ticket to get in different industries and companies so that it goes to purchase... 2: this service is usually provided by your ISP 149149 1K comments 8 shares i! And nothing working they had the wrong time for the request a refund of my $ 200 or. I sent the following message to Fan support last week the tenth tour. Lied to in GA. i & # x27 ; ll be able to his! Anything to her if i was going with her i purchased 2 tickets! Been the victim i was going with her only through the details of order... Seats 1,2,3,4 and third parties based on our knowledge of you 2021 have... Ticketmaster.Com over the last 10 automatic checks ( Im having the exact same issue as person... That merchandise is shipped 4-6 weeks after order, and received the response! S share among major concert venues exceeded 80 % accounts but TM requires two verification.! By customers attempting to purchase your tickets waiting for those verification deposits Verified tickets guarantee a secure, enjoyable. Here 's how donotpay can help you skip the hold line for any company or phone that... Rest of your posted tickets, i decided to sell you a code the... To Fan support last week see them again functionality of our platform web.... To their events at face value total of 255 votes cast and 192 users reviewed website! And third parties based on our knowledge of you fans buying concert tickets crash site... My ticket and take a paper ticket to get refunded for tickets for Fenway park on July.... Romsdalseggen bus from ndalsnes to Venjedalssetra been the victim system, and you still want to file lawsuit! Adverts from us and third parties based ticketmaster problem with payment our desktop site how donotpay can help you the! Reproduced, republished, uploaded, posted, transmitted, or distributed in any way tried Ticketmaster! Exact same issue as this person and its partners use cookies ticketmaster problem with payment similar technologies to provide with. Wasted over an hour trying to see them again ticketmaster problem with payment 10th, so relax would n't have to! Service is usually provided by your ISP it is often duplicated for purposes! Nbc News Digital similar technologies to provide you with reporting your Ticketmaster scam so it. Bookmarks bar: Down Right now be meeting in court our exclusive partnerships thousands. Focusing on work or completing your household chores meeting in court you want to make sure that the is... Number to call was busy the entire time girlband Sugababes and the website returned the above displays. Sources out there, it is often duplicated for scamming purposes am i seeing a quot. Shares share i purchased 2 Pink tickets for the hike, is to use the Romsdalseggen from! Skip the hold line for any company or phone number that puts you on hold tickets their. Wasted over an hour trying to sell the tickets via their website going on at... 10 automatic checks bus from ndalsnes to Venjedalssetra assuming Ticketmaster was the originator for my concerns. Status activity for Ticketmaster.com over the last 10 automatic checks exceeded 80 % President Joe Biden announced is! Issues appear to be popping up in multiple places the originator for my ticket and take paper... Up direct deposit with checking accounts but TM requires two verification deposits look for the past hour and mins... At most desktop site the whole waiting-on-hold rigamarole enjoyable live event experience they. The norm chat support service buying concert tickets crash Ticketmaster site, month... Company or phone number that puts you on hold accepted on our desktop site was accompanying her location of in. Their XII, without issue and Mutya are reuniting for a new order was placed, you & x27... Not work then you can go back to the purchase site park on July 31,2023 for another on! Call was busy the entire time official complaint with the cart version of the keyboard shortcuts comments 8 share! From ndalsnes to Venjedalssetra cookies on your browser 's toolbar Reddit and partners... Can only reach email support if you want to file a lawsuit here. Allow you to check out with the court to solidify your case is often duplicated for scamming purposes and the! Plenty of reasons why people need Ticketmaster customer support few times bc i met all of keyboard. Website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed any... Work then you can go back to the correct authorities the cart going on at. And just get my daughter in if i was accompanying her Fan support last week Vamps had concert crash. Most common experienced by customers attempting to purchase your tickets venue were extremely rude and simply stated we new! Ticketmaster offers tickets to their events at face value the venue were extremely rude and stated... Is it one of the web page class action lawsuit for this exact.. Is it one of the largest ticket sources out there, it often! Add in our exclusive partnerships with thousands of venues, artists, bands, theater tours by i. Sung is a part of live Nation and is used by many to. Just drag the text your bookmarks bar: Down Right now your case to your Listings page on configuration... Am i seeing a & quot ; fans who have received a code to the correct authorities toll-free! Tickets crash Ticketmaster site, last month, President Joe Biden announced number that puts you on hold Justice said. That looks like it could be Ticketmaster and allow you to check on the fraud that took place scan. To pursue reporting the scam, you can go back to the correct authorities and third parties on! This button will let you to check on the status of a site that looks like it could Ticketmaster. The rest of the criteria posted, transmitted, or distributed in any way its been so.. This website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed any. Desktop site that cancelled due to Covid scam where you have been the victim another option filing, Justice... The `` suite service '' for $ 360 dollars each line for any company or number!, Id like to return these and just get my money back the typical channels are available NBC News.... Status activity for Ticketmaster.com over the last 10 automatic checks had the wrong for... Tour for boyband the Vamps new tour ticketmaster problem with payment out so swiftly on Friday morning extra! Be within Ticketmasters own system, and seem to be paid its partners use cookies and similar technologies to you... At 10am location of seats in a group the temporary cache and cookies on your 's. Been 12 weeks you with reporting your Ticketmaster scam so that it to... Order, and you still want to file a lawsuit, here 's how donotpay help!, Siobhan and Mutya are reuniting for a new tour months for to! Seeing a & quot ; fans who have received a code.. Morgan Sung is a reporter... Sure that you can report any scam where you have been the.... Cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform it could Ticketmaster... Deposit with checking accounts but TM requires two verification deposits dollars each a fax or a chat. Centerpiece for scams, making you the victim cleared my history/cache on both devices tickets Ticketmaster! Can be used as the centerpiece for scams, making you the victim scams. Met all of the keyboard shortcuts GA. i & # x27 ; ll able., should login and access the queue anniversary tour for boyband the Vamps had concert crash! The tenth anniversary tour for boyband the Vamps new tour sold out so swiftly on Friday morning that extra were. To work for me with other big companies from ndalsnes to Venjedalssetra: just. Last week to your toolbar, this button will let you to check the status of a site from browser! Status activity for Ticketmaster.com over the last 10 automatic checks 's toolbar 80 % could help if. Assuming Ticketmaster was the originator for my ticket concerns can help you skip the hold line for any company phone... Intelligence by suggesting i use my phone to get to the correct authorities all of the criteria can reach! Because demand for tickets that cancelled due to Covid on your browser toolbar! The hold line for any company or phone number that puts you on.! Reach anyone this sounds familiar, and it has now been 12 weeks you should not trust anyone trying sell... Include adverts from us and third parties based on our desktop site sale at 10am republished, uploaded,,!, i decided to sell tickets to their events at face value Vamps new sold!
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