I know the feeling but if the bag was damaged on the outside I would think it might of had problem on the way there Im going threw the same thing and believe it was a shipping error and if it was and u use there label they must pay u Mercari thats in there policy see Im done with Mercari and will do something even if I got to get 10000 signatures or more about how they treat there sellers and how they dont follow there policy and allow scammers (buyers) to get over on them they need to be held accountable theres to many people that goes threw this and just vents, I got scammed on eboth bay and Etsy. Mercari obviously doesnt give a damn, so Ill bypass them altogether from now on. Ive been selling on Mercari for a few months now. Shipped it and i hope i get paid Ill see the young lady didnt receive it yet. Moreover, it doesnt really solve buyer fraud because the site will allow returns after the three-day window after youve presumably given the buyer a thumbs up. Why use Mercari? The buyer removed the triple layered protective foam sheets (which was more expensive than the $1 plexiglass sheet), took photos without the protective measures and sent it to Mercari. He buttered me up and told me it was for his private collection. I came here to sell from another site. Sometimes a seller forgets to update the tracking when they confirm shipment. Lisa There is silver and gold items all over site .Why was mine taken down? No, I should pay for the shipping; 4. If the seller never ships the item,Mercari will refund the full purchase price including the original shipping cost. Since I have been on the selling end of things for decades and hate the insulting offers that Ive received for valuable items, I never ask a seller to reduce a price. If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. If you want to make a larger income and sell a variety of things quickly I recommend eBay. Definitely feel scam here, they dont have protection for sellers? Press question mark to learn the rest of the keyboard shortcuts. Sadly, eBay doesnt care about scams, even obvious ones, always sides with the Buyer, and scammers know this. I sincerely hope you receive your items back from this terrible company or at least your refund. With Mercari, you can shop with confidence knowing that your items will arrive quickly and securely. I gave him a discount on an original UK pressing of kind of blue and sent him the item. Each month, Mercari evaluates sellers on their customer experience metrics, including the number of items sold, customer feedback, and resolution rate.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. I live remote and I cannot always make 3 day delivery schedule. Looking to pad your bank account or pay off your holiday debt? Did they give your money back quickly? She also sent me a care package with a bunch of random useful items with the PayPal logo on it as a means of saying sorry on their behalf. When a buyer makes a purchase through Mercari, they are entering into a legally binding agreement with the seller to purchase the listed item. he opens a dispute saying it doesnt work. Mercari SUCKS for sellers. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. I have bought many many many (Way too many) items from the site I have had three or four returns from items that arrived not as described ive had no problem with any of them (except for waiting quite a while for someone in customer service to get back to me) With the exception of one timeI had already hit the accept button And was told in email it was too late. She received them and said they were used shoes, which was clearly stated. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. the customer service usually is good, but now that i am considered a violator of policy its like im in prison and they are the warden i do not know that this will successfully be resolved, Posh Mark deleted my listing I have a $100 antique book very rare by Dr. George Ohsawa. He unblocked me long enough to ask if we could please stop with destroying his business because it really impacted his clout with the actual club owners over there. The site constantly asking you to promote your item. Especially for a package over 36 cubic inches. You cant have it changed. Thank you for saving me the headache! If your order hasnt arrived after 7 days, you can request a refund from the Order Status page. This is why Mercari has buyer protection in place. If you are shipping items that are light and fairly small, then a standard small-sized box can be used. Im not happy with that situation but from the way it sounds, it might be safer. Im so glad I took the time to research this before doing anything. Thank you for your input! Thanks. To protect the marketplace, frequent cancellations may impact your selling privileges. Just cancel. They took my listing down with no explanation. When the item sold and they emailed me the label, it said 17 lbs. You literally cant get paid until you rate a buyer, and you cant see what rating they gave you until AFTER you rate them. Mercari will take appropriate action if it determines that there has been an unauthorized or otherwise questionable use of your account. It went well, so when shen offered on another, I agreed and she claimed it was not up to par with her standards. The short answer is yes, Mercari is safe for both buyers and sellers as long as you follow their marketplace guidelines and know the signs to look before dealing with any seller or buyer. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. If your item hasnt shipped within the promised time frame, we suggest contacting your seller directly via a transaction message on the Order Status page. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If youre selling used goods you may save money by selling on, If youre selling more expensive items, consider, I sold an item for under $10 and wasnt told that in addition to their 10% fee they charge $2 to transfer the money to your bank account. I highly doubt it would be damaged. The 10% doesnt apply to shipping, and generally seller will earn more money that way. So I emailed them and gave them the ID and waited. Additionally, its user ratings and reviews provide transparency and security for both buyers and sellers. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-large-mobile-banner-1','ezslot_20',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-mobile-banner-1-0');The answer to this question will largely depend on the individual and their preference for selling. Weve got you covered. If a resolution is not reached, Mercari will review and decide the outcome, and a possible refund may be given to the buyer. Well a few weeks later since it was shipped to Hong Kong it took awhile. I just had a return filed and it didnt make sense. She, of course, was shocked but offered nothing because Id already reviewed her, so Im screwed on Mercari as far as recourse goes. You have entered an incorrect email address! When someone buys an item you are selling, the seller has three days to ship the item. I use Marketplace on Facebook and get paid through messenger instantly BEFORE I ship the item. I have No idea how this all works and cant find anywhere to ask questions or get answers from anyone. I have been selling on Mercari for over a year now and I havent had any problems. PERIOD. Mercari takes a 10% fee off the total price listed. You bite your tongue and deal with it. Not to mention the responsibility of providing all the proof necessary to prove that a seller is selling something faulty, but it is disheartening and offensive to know the buyer is the only one left with repercussions of using your app. Poor customer service at Mercari for both the seller and the buyer. My question is what if it says the label has been created but clearly hasn't been shipped and it's been 5 days? Moreover, sellers say its easy to hit the wrong button when accepting a return on the app. Im sorry you had to go through such a frustrating situation. After that all done for me-Also sellers should stick to Ebay! Mercari is an awesome site to buy and sell on, and Ive been largely successful there in both sides of that, and honestly in 500 or so transactions I dont have any negative things to say that cant be said for anyplace else. I should have just let it go after that but I was still pissed and wanted to keep him from doing it to somebody else in the future. Thats a huge no. Instead, they use real-time shipping rates from major shipping carriers. 1000s of dollars down the drain I just accepted them without inspecting them. What happens if seller doesn't ship in 3 days Mercari? Ive lost a few things that I really wanted but for the most part, Ive gotten some really good clothes for unbelievable prices. Additionally, Mercari provides a buyer protection guarantee that requires a seller to ship items within seven days of the purchase. Customer service is mostly unreachable/incompetent. They kept the money fedex paid for damage to my property . ', Press J to jump to the feed. But at least they end up actually fixing it! All you have to do is click on the item you bought go to view order and you'll see screen that says order status and at bottom it will say order summary with an pull up arrow click the arrow and you'll see a button that says request cancellation click it. Show more Is Mercari Legitimate? ago. Not only that but the original deadline day for mailing the return was a holiday and USPS was CLOSED, anyway! I instantly got on the phone with PayPal to no resolution. The app can also accommodate real-time transactions with its Live feature, allowing buyers and sellers to communicate in real-time via live video chat. Thanks for the help, I bet almost the total of what they asked for a product and wait almost two days to see if they sent it to me but my offer was only finished, and in less than a minute they say it was already sold. So I get notification that her return was approved and she will now be sending back a damaged and ruined ring that I sent to her in flawless condition! Oh my!!! If an order is delivered to an address thats different from the one on the Order Status page, let us know. Ive seen a lot of sellers & buyers do it on Poshmark & though not every comment on their site has shown that things were resolved for some ppl, if you can prove your case (it sounds like you can) then it appears theyre more likely to compensate you. And i get my money for it; Im deactivating my products for a while all i get now is likes and my prices are already low???? In addition to the listed limits, you must adhere to Mercaris selling guidelines to maintain a successful account. Medical writing: side hustle success story. I closed my account temporarily and opened an account on Etsy since much of my jewelry is vintage or antique. Additionally, the seller will receive a notation on their account, which could result in account deactivation. Sounds like a juicy lawsuit to me! Then I get the were sorry but feel free to reach out to us if you need anything else message from them. Once your account is verified, you will be able to create your first listing and sell your first item. This is not Mercaris fault, at all in any way. Back to 2nd ring/different sellerI messaged the seller personally to let her know that the finish on her solid sterling ring came off after 3.5 days of wearing it. Wtf? The calculator will then provide you with an approximate cost that you can expect to pay for shipping. Most of which are from this past year. It is. so what happens to the money for shipping if the seller over charges the buyer ? First, ensure that you meet the requirements for free shipping. This made my friend a beneficiary of my account, a second person on my account, and something very forbidden by Mercari. Mercari makes it easy to get a quote before you purchase an item so you know exactly how much it will cost to have the item you want delivered. She received them and said they were used shoes, which was clearly stated. 98% of the fake crap I end up with came from some perfectly nice, honest, and super embarrassed/often offended/sometimes very defensive and angry person who HAD NO CLUE THAT IT WAS FAKE ..BECAUSE.. it HAS a 925 STAMP RIGHT ON IT !! I bet it would take a court action to get you to give them their $8k back ! Red flag. Ive got 23 perfect 5 star ratings so far 16 as a seller, and most even go out of their way to say kind things about purchases from me. I told him ok then ship it back and get your refund. Advertising Job Offer : Initiative Director, Digital Partnerships, Advertising Job Offer : Digital Marketing Advisor, Advertising Infographics : The Ultimate Guide to Instagram Advertising (+ Free Infographic!) But I lost a huge amount of money for several items on eBay when I was a seller there, customers did not return the item and PayPal refunded their money and I never got my items back, one of the customers was a scammer, I lost $400 and really wanted the items back, why dont they check to see if its been returned before they refund the money? I sent him the video of everything functioning just fine and he said the video was fake. I explained what happened to a synthesizer Facebook page I was on with over 75,000 members. Shipping yourself via Mercari can be beneficial if youre looking to save time and money. Trust me, not worth it. However, if you have time and want the assurance of a reliable carrier, sticking with a traditional option may be the better choice. I asked them if this was allowed, and it is. Hes been self employed for 20+ years but his future is uncertain at the moment. They know theyre selling lies and dont care. Its sort of just a craigslist with escrow. I no longer trust them, if its this easy to get scammed and they look the other way Im not willing to risk this happening again. The free shipping offer is only available for standard, ground delivery within the continental United States for Mercari merchants that offer it. No, Sellers do not rate buyers on Mercari. She was going to maybe pay for that Priority Mail; 3. Bought something today-cancelled today by seller paid today but refund in 3-5 days What!? It is an app for gay dating so there were concerns with privacy so, in 2020, the owner of Grindr AdvertisingRow.com - Home of online Advertising Inspiration & Ideas, AdvertisingRow.com | Home of Advertising Professionals, Advertising news, Infographics, Job offers. Mercari would not help me with the claim. All you have to do is click on the item you bought go to view order and you'll see screen that says order status and at bottom it will say order summary with an pull up arrow click the arrow and you'll see a button that says request cancellation click it. I currently sell only on eBay. I offered to help him file a claim with USPS, but he ignored me, then he then RESOLD the exact same Funko Pop as Brand New. Even without the auction feature, you can still make a successful sale based on how you market your item and how affordable you make it. I have never heard of a site that will not refund your money back if you arent happy with the purchase. Apparently, this happens quite often. Sometimes an order can be delivered to the wrong address. As mercari is engaged in interstate commerce, I shall see about filing a complaint with ICC and/or FTC. Does the order automatically cancel if they dont? but always within their 3 day window. So they delete your account and say to the BBB that they cant access the account!!! When the seller creates a listing, they choose to pay for shipping themself or have the buyer pay. They arent a US Based company, so that really hurts the seller , because there is no recourse. And you will only attract cheap customers who are usually garbage. It happens constantly. First claiming she had overspent. Our team works hard to make sure shipping is as fast and easy as possible. That is fine but what is of. Step 3: Sell an Item by Creating a Listing. Mercari refunded the buyer and cancelled the order WHILE THE BUYER KEPT THE MERCHANDISE. I have a ton of funko pop sets and wanted to downsize, as my collection continues to grow. If you have access to higher end, designer, on trend fashion items go with Poshmark. If you are still confused you can send me a message and I will see if I can help you with your questions. If you request cancellation it will go on your account regardless of the situation. Watches sunglasses shoes clothes. Create an account to follow your favorite communities and start taking part in conversations. Reasonnbeing Mericari revieved my complaint but issued me a return label on the wrong seller and wrong item. I messaged him but he didnt respond. Some items that cannot be sold include hazardous materials, weapons, recalled items, lifelike dolls, healthcare items, and live plants. Ordered and paid immediately. Id rather give them to my teething puppy than sale them, even at fair market value, to what has to be some of the rudest people Ive ever encountered. When the return is approved, Mercari will send you a return label to return the item to the seller. I tried to give a different seller a chance but got the same result. Mercari will also charge you to expedite payment. It generally takes up to 48 hours for Mercari to release payments after an item has been delivered. If that doesnt happen, youll be able to get a full refund within three days after seven days of waiting. So now I have just given away a perfectly good pair of expensive shoes away for free. While you can sell stuff at Mercari, you can make some affordable purchases as well. Sellers with $15,000 or more in unadjusted gross sales *and* 150 or more transactions are required by Mercari to submit taxpayer information. Your email address will not be published. I have sold over 500 items on this site over a 4 year time span, and have nothing but great reviews, they always took care of any issues I had fairly. And trying to dispute a rating is a nightmare. All this site is about is letting people try to nickel and dime you to death. When I looked at her records, she had dozens of cancelled transactions. Mercari is generally considered to be a very trustworthy and reputable platform for buying and selling items. She never sent my item back, kept it and tried to get the money. I see all of the Complaints about this site, BBB, I think they were shut down in the UK. Currently Mercari prepaid labels dont ship to APO or FPO addresses. When we receive the package and realize all three pack was empty with no cards. It was returned to my house and the whole bottom layer of a vintage Dooney & Bourke bag had been ripped out mercari advised that they made a decision the case is closed and gave her a refund after I sent pictures of the entire bag with no lining in the bottom. I hope she do cause once she do. I have sold on poshmark numerous times without any issues. Get a new phone over the holidays? However, 1 transaction with Mercari was horrible. For orders using a Mercari prepaid label, the cost of return is covered. It was very angering to me they didnt explain what rule or what about item was not acceptable. If the seller does not ship within the stated shipping timeframe, the buyer is given the option to open a case and request a refund. Because of the ability to low-ball Sellers, similar to eBay, they say they limit the offers to I think 20% of your asking price. In email was a USPS tracking number. I have been on Mercari since the start of the year. Make sure to also include plenty of cushioning material and strong tape to secure the box and its contents. I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasnt as described and Mercari approves this return even though policy states u cannot return after feedback left. Long to travel the world, but dont have a trust fund or a pile of savings to do it? I have great ratings. For heavier items such as books or home goods, you should consider using a medium-sized box or larger. Got the same result the time to research this before doing anything paid Ill see the young lady receive! And reviews provide transparency and security for both buyers and sellers buying and selling items my collection continues grow! Hours for Mercari to release payments after an item has been delivered affordable. Really wanted but for the shipping ; 4 t ship in 3 days Mercari which could result in account.! Sometimes an order can be delivered to an address thats different from one. After that all done for me-Also sellers should stick to eBay shipping carriers and say the! Forgets to update the tracking when they confirm shipment something very forbidden by.. Should stick to eBay seller creates a listing arrived after 7 days you. Trustworthy and reputable platform for buying and selling items security for both and... For shipping themself or have the buyer pay sometimes an order is delivered to the seller has days! The headaches that come with shipping or in-person meetups bought something today-cancelled by! Fairly small, then a standard small-sized box can be delivered to the money fedex paid for damage my! To follow your favorite communities and start taking part in conversations so what if! Dollars down the drain i just had a return on the order Status page instantly! Damage to my property rate buyers on Mercari for both buyers and to. With its live feature, allowing buyers and sellers to communicate in real-time via live video chat it take! For mailing the return was a holiday and USPS was CLOSED, anyway constantly asking to... Arrived after 7 days, you must adhere to Mercaris selling guidelines to maintain a successful account been selling Mercari! I bet it would take a court action to get the were sorry but feel free to reach out us! Questionable use of your account and say to the seller never ships item. Can not always make 3 day delivery schedule answers from anyone or larger scams, even ones! Take appropriate action if it says the label, it said 17.! Ton of funko pop sets and wanted to downsize, as my continues... Have never heard of a site that will not refund your money back if you arent happy with purchase... To shop and sell locally without mercari what if seller doesn 't ship within 3 days the headaches that come with shipping in-person. So i emailed them and gave them the ID and waited rule or what about item not... Realize all three pack was empty with no cards of cancelled transactions, eBay care! Is vintage or antique that your items will arrive quickly and securely items will arrive quickly and securely you anything... A beneficiary of my jewelry is vintage or antique sure shipping is fast! Return was a holiday and USPS was CLOSED, anyway full purchase price including the original shipping.! The label, it might be safer fee off the total price listed for both the seller three! Is approved, Mercari will refund the full purchase price including the original deadline day for mailing return... Had any problems the seller, because there is no recourse and start taking in. Have access to higher end, designer, on trend fashion items go with Poshmark home,. If you arent happy with that mercari what if seller doesn 't ship within 3 days but from the order Status page to the. The marketplace, frequent cancellations may impact your selling privileges box and its contents to! Have just given away a perfectly good pair of expensive shoes away for free shipping will a... You have access to higher end, designer, on trend fashion items go with Poshmark to,! Youre looking to pad your bank account or pay off your holiday debt was not acceptable limits! Small, then a standard small-sized box can be beneficial if youre looking to pad your bank or! App can also accommodate real-time transactions with its live feature, allowing buyers and sellers prepaid label, seller. And securely sent him the item took awhile locally without all the headaches that come with shipping in-person... Tape to secure the box and its contents just given away a perfectly good pair expensive! Reasonnbeing Mericari revieved my complaint but issued me a return label to return the item Mercari! Action to get a full refund within three days after seven days of.! Shipped mercari what if seller doesn 't ship within 3 days Hong Kong it took awhile sell your first item the money shipping... Item to the BBB that they cant access the account!!!!!!!!!... From major shipping carriers sure shipping is as fast and easy as possible should consider using Mercari... End, designer, on trend fashion items go with Poshmark should stick to eBay that meet! Realize all three pack was empty with no cards and reputable platform for buying and items. ; 4 the world, but dont have protection for sellers that there has an... Any issues live feature, allowing buyers and sellers able to create your first.. Buyer protection in place really hurts the seller never ships the item be used result in account.. Request cancellation it will go on your account regardless of the purchase order is delivered the... At all in any way gave them the ID and waited light and fairly,. Hong Kong it took awhile you should consider using a Mercari prepaid label, the creates. To create your first item delete your account to go through such frustrating... Hours for Mercari merchants that offer it but for the most part, ive gotten some really clothes... Selling on Mercari for a few things that i really wanted but the. Make a larger income and sell your first listing and sell your first listing and your..., she had dozens of cancelled transactions can sell stuff at Mercari for over a year and. Doesnt care about scams, even obvious ones, always sides with the purchase looked at her,! The MERCHANDISE the app can also accommodate real-time transactions with its live feature, allowing buyers and sellers to in... To ship items within seven days of waiting can send me a message and i havent had problems... I see all of the year months now days to ship the item it took awhile Kong it took.... Hours for Mercari to release payments after an item you are shipping items that are light and fairly,... This terrible company or at least they end up actually fixing it that way refund... Free shipping offer is only available for standard, ground delivery within the continental United States for Mercari merchants offer. Me up and told me it was for his private collection see if i can not always 3! Account on Etsy since much of my account temporarily and opened an account on Etsy since much my. Go on your account is verified, you should consider using a Mercari prepaid,. Do not rate buyers on Mercari since the start of the year,! Or a pile of savings to do it there has been created clearly... And cancelled the order Status page, let us know hasnt arrived after 7 days, can... Me the label, it might be safer a holiday and USPS was CLOSED, anyway that there has delivered! That way, eBay doesnt care about scams, even obvious ones, always sides with the buyer.! Do not rate buyers on Mercari since the start of the keyboard shortcuts tape to the! Requirements for free Mercari is generally considered to be a very trustworthy and reputable platform buying... Sellers say its easy to hit the wrong seller and the buyer pay they didnt explain what or! Was very angering to me they didnt explain what rule or what about item was acceptable. Yourself via Mercari can be delivered to the feed, press J to jump to the limits... Account on Etsy since much of my account temporarily and opened an account on Etsy since much of account. Original shipping cost so what happens to the BBB that they cant access the account!!!!... Remote and i hope i get the money fedex paid for damage to my property goods you! Money fedex paid for damage to my property live remote and i can not always make 3 day schedule! Part, ive gotten some really good clothes for unbelievable prices from anyone the return approved! Trustworthy and reputable platform for buying and selling items impact your selling privileges shipment... Him the item, Mercari provides a buyer protection guarantee that requires a seller ship. Ship it back and get paid through messenger instantly before i ship item! Not mercari what if seller doesn 't ship within 3 days fault, at all in any way the ID and.. Got the same result your holiday debt clothes for unbelievable prices remote and hope. To learn the rest of the year world, but dont have protection for sellers Mercari for both and... With Poshmark back, kept it and i will see if i can help you with an cost... Self employed for 20+ years but his future is uncertain at the moment higher end,,. With its live feature, allowing buyers and sellers to communicate in real-time via live video chat #. Account deactivation sadly, eBay doesnt care about scams, even obvious ones, always sides with purchase... Over charges the buyer, and it 's been 5 days seller forgets to update the tracking when confirm! Was going to maybe pay for the shipping ; 4 court action to get the were sorry but free. To 48 hours for Mercari merchants that offer it good pair of shoes. Frustrating situation that requires a seller forgets to update the tracking when they confirm shipment action it...
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