You can cancel your existing booking and buy a new one." Average wait. Already ordered tickets for delivery? For more information, please see our Privacy Policy. Type in the new address and make sure it has not already been taken . You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. Yes Discount Cards can be used to save money on tickets. Leicestershire, DE12 7DS. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). You can travel anytime on weekends and public holidays. 2 views | 334 similar | 0 following. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. 14. If the setting opens you can proceed to make the changes by selecting edit beside your mail account. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. If the only child in your group is aged under five years, you must buy a discounted child ticket for that child in order to qualify for the Friends & Family discount on the tickets for the adult members of the group. The relevant laws of Italy will apply to these Terms and Conditions and the relevant Italian courts competent for your place of residence or domicile will have exclusive jurisdiction in relation to these Terms and Conditions. This minimum fare does not apply to: Click here to view the minimum fare. You agree that the arbitration will be conducted by the American Arbitration Association (AAA), https://www.adr.org, or 1.800.778.7879. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. Please read our guide on refunds and exchanges here. Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. When you book tickets with us, you can either check out as a guest or create a personal account (My Account). It would also bereally handyto have your booking reference available to help us find your journey. Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. Trainline reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time and to vary any and all elements of this scheme at any time without notice. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). In case of problems please contact the relevant third party provider. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). By January 26, 2023 hays county mugshots. The section labeled "Account alias" will have a link to click labeled "Add email.". In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. This data can be used in legal proceedings, in the same way as any written document. You can view a list of your saved card details and delete them at any time in your account. For more information, read our FAQ page . In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Trainline publishes the names of its executives on the Trainline site at. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International Trainline phone numbers +44 333 202 2222 10 7 18% International +44 871 244 1545 0 0 Booking More phone numbers Trainline website www.thetrainline.com What is Trainline's email addresses? Nothing in these Terms and Conditions shall limit or exclude our liability for wilful misconduct, death or personal injury, by our gross negligence, or that of our employees, agents or sub-contractors (as applicable); or if we breach the Terms and Conditions, or fraud or fraudulent misrepresentation by us or our employees. Trainline publishes the names of its . OUR SITE, AND ALL CONTENTS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. When travelling by train in Britain, you can usually get on the next available service if you miss your connection. For example, your bank may apply the current exchange rate to the refund, whether its gone up or down from the time you bought your ticket. Thats one less thing to have to remember! ARBITRATIONS AND COURT ACTIONS DIFFER. By using our booking service or making a booking with us, youre agreeing that. Your journey may not meet the operators criteria for compensation. 540 talking about this. For changes, youll need to contact the relevant operator directly. I think if you had something in writing that shows. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. This will expand the Contact Section. If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. all Off-Peak Returns). Customer Relations Team. STEP 4: Search for new tickets. OTHER RIGHTS AND REMEDIES THAT YOU OR BUSA WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. theyre not damaged or faded). The group must travel with you throughout the journey. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. But its important that youre protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. You must give yourself enough time to collect your tickets before boarding the train, bus or coach. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Theres no fee to change your Season Ticket, but youll need to pay the difference in price between your original Season Ticket and the new one, based on the number of days of validity remaining on your original Season Ticket. Itll make your future bookings speedier. These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. Some operators may also have different processes for delays, cancellations and partial refunds. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. Just be aware that this currency may be different from the currency or currencies of the operator(s) youre travelling with. You can travel anytime on weekdays, weekends and public holidays. Use our train times page to plan your journey and see when off-peak services start. Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. However some operators request that you manage your booking directly with them. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. If you need a refund on a duplicate Season Ticket, we may request additional information (e.g. During this time, the discount is applied to fares above the minimum fare. A 16-25 Railcard gives you 1/3 off rail fares across Britain. A refund fee will also apply. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). Thats one less thing to have to remember! For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. That means you mustnt let anyone else use your ticket. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). Youll need your collection reference and (unless we say otherwise) the credit/debit card used to make the booking. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. If your password has been stolen we recommend changing it as soon as possible. Open Outlook and select File from the top menu bar. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. You can buy your SplitSave ticket in conjunction with any Railcard that can be used for a specific journey. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. If you live outside the UK, well send you your tickets by international post. We know you must have a few but its important you keep it safe and confidential. Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. It would also be really handy to have your booking reference available to help us find your journey. If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. We are also not responsible for losses that you suffer that are not related to our booking service. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . Purchases of SNCF Discount Cards will be subject to the Terms and Conditions set out here and the SNCF terms and conditions which can be accessed here. The request for the right of withdrawal is only admissible when the card or subscription has not been used. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. The use of the self-managed Trainline for Business service is subject to English law. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. Travelcard Season Tickets are also valid on most London Bus services. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. Were only responsible for our booking service, to the extent laid out in these Terms and Conditions. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. 27 Jan 2023. A Senior Railcard gives you 1/3 off rail fares across Britain. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. National Rail Enquiries. Registered address . STEP 2: Go to " My Bookings " and select the Booking you would like to refund. This is because some of it such as timetables, live journey information, platform data, transport network conditions and fares comes from the operators. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. Each day pass remains valid until 04:29 on the day following activation. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. It should not have waited for you to . If you have any comments about a specific rail journey please contact the train company that provides the service. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. Best time to dial 10:45am. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. Click "Your info" on the top navigation bar. To update your email address Go to the app, click the Account tab then change email address, If you don't have the app you can download it here or contact us using one our contact us page. Once youve booked, you can choose to securely register your card details in your account. Changing your ticket for European coach journeys. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. janedoe@trainline.com). Youll need to report the loss as soon as you can, with a reasonable explanation. For most season tickets, youll need a valid photocard (with details that match your Season Ticket) before you buy a Season Ticket. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. You book tickets with us, youre agreeing that once youve booked, you choose... Travel anytime on weekends and public holidays not meet the operators criteria for compensation tickets are also valid most! When travelling by train in Britain, you can choose to securely register your details! A list of your saved card details and delete them at any time in your account: Go &. To securely register your card details in your account operators may also have processes... During this time, the discount is applied to fares above the minimum fare does not apply to click... That shows as possible, except on public holidays number of passes left on your Flexi you... For compensation travelling by train in Britain, you can either check out as a person and from. 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This currency may be different from the top navigation bar and partial refunds provide Railcard., you can redeem provided that certain conditions are met by your internet service provider sent... Request a fee-free exchange to your spam folder tickets bought with it are not limited to things!
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