November 12, 2020 12:48 PM Eastern Standard Time. It's only been open for 3 weeks and already this many issues! The biggest surprise is there is NO BREAKFAST outlet!! Guest Services Manager, Marketing at Kalahari Resorts & Conventions - Round Rock, responded to this review. We didnt make it an issue and just had fun. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. Over and over this was witnessed. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. Weve watched it come to life, stayed up to date with the website etc. Clement had found a geological curiosity, dating back 180 million years to the great upheaval accompanying the birth of the Drakensberg Mountains in South Africa.[3]. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. Its $21 a person! There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. Kalahari Resorts & Conventions 3001 Kalahari Blvd. Not the best job in keeping out noise from the corridor. If you want some sort of paper trail or invoice, you must ask for it. 60 tickets to do the big zip line. We had the 2 bedroom family suite. The facility is new and very nice with the safari theme. The attraction was closed for 2-3 hours to sanitize it. The next morning I really got to see what this place was really like. To test this premise Clement explored what he regarded as Farini's true route and discovered a set of monumental rocks, resembling walls. Just keep luggage in car and save the $250! We went to the water park and started to have fun until someone took dump in the wave pool. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. My child Is hungry and this is one inconvenience too many. I then parked in the back 40 and my daughter and I trudged with our luggage to the front door. Again, just not going to work out in such a Foodie location. Cabana rentals very pricey during summer upwards of $400+ at water park. The waterpark is big. more. The modern city has spread from the island (the le de la Cit) and far beyond both banks of the Seine. Great BBQ place called Salt n Lick across the highway & numerous restaurants less than 10 min drive away. No blankets or towels available to sit on. 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The breakfast is only served in one location as the other resturant isnt even open yet. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being . Room types may vary. Show more Show more Kalahari Resort. We can't thank Xian and the staff enough. The quality of prizes is elevated!!! Yes half the indoor waterpark is available for 48-52 inches. 5. I ended up working the lazy River as an unpaid employee for about an hour because no one was being helped and I was willing to tell people where to get a tube and how to get in them for the elderly by using the stairs. And deafening. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. The troubles began upon arrival. Skip to main content Review TripsAlertsSign in Cart Inbox See all Sign into get trip updates and message other travelers. Resort Fee Questions Click here for resort fee information Additional Questions Call us at 1-877-525-2427 The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. Xian, went above and beyond to help locate it and return it to my son. The history reports the existence of a ruined city found in the Kalahari Desert in southern Africa. At the start of the 20th century, Farini's observation gave birth to a legend throughout South Africa. Checkout is automatic, but can enjoy all activities till 3pm. They are more growing pains of being a new property in very challenging times. Round Rock, TX 78665 (512) 651-1000. The rooms are fine. Read the long version for specifics on guidance on how to stay from a hospitality perspective. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. Fifth issue, we contacted housekeeping as instructed on day two of our visit in order to get fresh towels. This So elegant in the inside. Not the best job in keeping out noise from the corridor. Kalahari Resorts & Conventions - Round Rock. more. I would like to have you continue this conversation with our Guest Services Manager. This was our 1st stay with Kalahari Round Rock and it will be our only. Click Here to Book Direct. Regular check in is 4pm. Outside the Rock: Lost 80s Live Tour at Haute Spot. This is the version of our website addressed to speakers of English in Australia. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. This as a first impression with no formal greeting was very off putting. 3. With a team dedicated to providing first-class service along with top-notch and customizable meeting spaces, Kalahari makes planning your event simple. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Needless to say, we WILL NOT be returning to this resort. Review tags are currently only available for English language reviews. We are so grateful they took the extra time to look for the bear. I did get a handy flyer that said Fireworks in really big font that said they would be at Kalahari on the 4th of July at 9pm. When one thinks of themed family friendly resorts what comes to mind? No big deal! Now, we knew the food was $$$$. First issue, the line to check in was INSANE. Then show is over go in and all restaurants are now closed. I said to her that is why I asked you about the toppings and she said the $29 was just for cheese. Or a $500 glass of wine? There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. I know that most resorts/hotels have higher prices but $4.50 for a bottle of water is ridiculous! Fine we will get room service! They send a text to you when your room is ready after 4:00 PM. Here is the short version as a family with a 4 yr old and 74 yr old. Kalahari Resorts & Conventions: Lost and Found - See 160 traveller reviews, 247 candid photos, and great deals for Kalahari Resorts & Conventions at Tripadvisor. 3. There was no housekeeping and I never got a straight answer on why not. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. I can support that! No outside food allowed. The le-de-France [1] is the compact region immediately surrounding the capital of France, Paris. Seriously? Stuff of some sort on the air vents for the ac. Thank you, we look forward to connecting soon. Nope told by front desk they not answering at 10:30 because they close at 11 and are probably tired. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. Not many actual games. However, its cold, unfriendly. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. Arcade is very cool but the games are lacking. Needless to say I will never go back. But for being a "family resort" Im disgusted. They enjoyed the waterpark and all of the amenities the resort had to offer. le-de-France is the most densely populated rgion in France. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. Wave pool is fantastic. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Needless to say, we WILL NOT be returning to this resort. Room types may vary. Girl who answered laughs. He said sure she is 9 and barely over height no problem. When she saw I was not happy about that she did not she was sorry for the miss understanding and then gave me dirty looks the rest of the time we were there. $7 for a domestic beer. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Ice cream parlor and candy shop- $7 for 1/4lb of candy. From 1932, twenty five expeditions were launched to find the Lost City. Some people claimed to have seen an abandoned boat or even a stone quarry in empty desert. We were told our rooms would be close and on the third floor. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. Kitsch, cheesy, cheap. There was usually long lines for the Zip Line attraction. 40 tickets to ride the roller coast, etc. This is the version of our website addressed to speakers of English in the United States. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). They open at different times. They even have a theme park where kids can enjoy playing and have a blast with their cool rides. LOTS OF WALKING! We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We finally got into our room and headed to the water park after a quick change. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. No one seems to know what they are doing! I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. It feels like its all about the bottomline. LOTS OF WALKING! Themed rooms? ft. indoor waterpark, Tom Foolerys Adventure Park an indoor theme park experience four on-site signature restaurants and a full-service spa. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. The bathrooms were also very gross by the end of the day as well. Kids enjoyed the water park and Tom Foolery. The cocktails are everywhere and they start at $9 a drink and go up. If youre smart, you will save your money and stay elsewhere. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. No one seems to know what they are doing! The rooms are fine. However, there is plenty to do for all ages. There are service gaps noted by other reviews that do need improvement. Just didn't cut it for my family.Overall, great experience and I would go back again. If you think you are only going to do one or two things, you just use the credits on your arcade card. 5. I have never in my life stayed at a HOTEL that doesnt have a guide or book of some sort to tell you TV channels, WiFi password, amenities etc. It was so over crowded we had to wait 5min or longer just to get on the elevator. Kalahari Resorts & Conventions - Round Rock: Wonderful hotel but MAJOR COVID issues - See 182 traveler reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. . The quality of prizes is elevated!!! We are so grateful they took the extra time to look for the bear. Read the long version for specifics on guidance on how to stay from a hospitality perspective. But for being a "family resort" Im disgusted. Holiday weekend it is gonna be complicated right? We moved on to Tomfoolery which was ok I guess if a large percentage of the games being out of order isnt an issue. Ive seen beach cabanas for less at Bahamas resorts. mildew? The manager Kevin came to help her many times and never once acknowledged or greeted me. Nope. Outdoor pools should be heated and open. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Staff didnt feel it important to post this anywhere. Phone Numbers. Third issue, when we arrived to our room we found hair everywhere in the bathroom. Enough about the food. Absolutely disgusting! Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. See you next time! We can't thank Xian and the staff enough. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. The fast food bowling joint is $9 to $25 a meal as well and gross. Its 70* out today so idk what the truth was. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. She seemed confused at times and poorly trained to handle customers. I would not pay for this again. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. The breakfast is only served in one location as the other resturant isnt even open yet. A half-buried ruin - a huge wreck of stones The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. Ok fine! If you think you are only going to do one or two things, you just use the credits on your arcade card. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. We cant hear all the kiddos running round above which is a win in our book. Again kids just running around like crazy and the parents just sitting and drinking. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Up close beautiful. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. Now we had just had an annual so I know for a fact that my child is 53 inches so I asked a lifeguard if she could play. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. Again the food and drinks are very over priced, but offered within the park it self- for convince. Yesterday half the slides were closed. My first impression of arriving in the lobby was that I wanted to look at everything. We were able to do everything and everyone had a blast. Outdoor pools should be heated and open. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. Over and over this was witnessed. The biggest surprise is there is NO BREAKFAST outlet!! We cant hear all the kiddos running round above which is a win in our book. Food had zero flavor. SO MUCH for littles to do! We can't thank Xian and the staff enough. I kept it together until after the fireworks show. Spent hours in there. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. They even off cabanas with the personal pools!4. It's worth it.but will be taking out a second mortgage for the next round! It was super crowded!! I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. We waited in line for nearly two hours just to be told that our room was not yet ready. Not many actual games. Please see our partners for more details. Just bakery and tacos at the Starbucks- uh what?!? Places are grossly overpriced. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Kalahari makes planning your event simple for early check in/noon kalahari round rock lost and found out and room... 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