Once you're a member . Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . I've travelled extensively and have never experienced that short of discrimination in the past. How do you ensure profitability? more. Texas. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. I might have had the same benefit you had at a later cruise! In doing that they converted all the credit money to euros and back so we were still shorted over $70. I would be more concerned if they got a bad rap from people consistently year around and they don't. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. By You will be able to leave a comment after signing in, By Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. Sears couldnt deliver my appliances. endobj stream But their offers are clearly disingenuous. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. That way, you can cancel if the water level disrupt your RIVER CRUISE. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. Ive called repeatedly to complain - I was told someone would call me. Powered by Invision Community. Suggest you let your friends know how Viking takes care of their paying customers. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. But does it have to? Had she done so, Fosse could have avoided this mess. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. If they got enough complain, they might open an investigation. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. Customer service is great from all the staff and ships crew. . Water levels may be considered an act of God. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Can I get my 173,116 Chase Ultimate Rewards points refunded? Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> When the water is right, it could be a nice experience. LauraS Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. 2. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 2 0 obj And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. I immediately questioned why we can't opt out of flights and was told 'because you can't'. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Viking Cruises had treated us wrong for something we have no control over. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. But all was not lost. Started June 21, 2021, By In her view, shed given Viking an interest-free microloan for a year. Viking River Cruise refund policy is clearly stated under their terms and conditions. Our trip last May was extraordinary. Claire and Stanley Keyles planned a dream vacation for June 2020. I would never rule out a cruise line because someone else had a problem. Viking cruise voucher problem: Dont forget to read the fine print! So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. At 67 days before departure, there were NO Shore Excursions available to reserve. Cookie Settings/Do Not Sell My Personal Information. Shame on them. They replied ' Nope. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. Started August 27, 2021, By But whats this $452 bill? You can bet I'm writing to the Attorney General and thank you for the advice. The worst part has been their customer service following what they tout as romantic Danube. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. If you have a facebook account, Viking has a page there. endobj Is this legal? Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. This was my fourth rivet cruise with Viking. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. I received the refund 02/21/2023. Full payment was required by the end of 2018 and was paid. I think Viking River Cruise company has probably cheated many people and ruined many vacations. I'm hoping that doesn't happen to us. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. Spent over 1 hour on phone with Viking with a rep and his supervisor. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. So future customers will be spared any such ill treatments. But for me, the best explanation is that the company is in business. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. 1 0 obj Travel companies always do the math so it favors them. When we purchased this cruise, we paid for Deluxe Accommodations. We had booked the Romantic Danube cruise Aug of 2020. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Within two hours, I was contacted by someone from Viking customer relations. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. September 30, 2008. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Community Rules apply to all content you upload or otherwise submit to this site. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. All of Vikings competitors made the same offer. OK, you didn't get your river cruise. The cabins on those 2 sure look nicer especially the beds. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. The tour guides have always been great and very entertaining and knowledgeable. Years in Business: 26. Business Started: 1/1/1997. We appreciate the opportunity to respond, and hope to hear from you soon. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. And it did so twice. I would be very surprised if the contract does not allow this. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. I can't get a response to my messages. .. this is not an Act of God. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . They never disappoint you. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. (In fact, first time to Europe). I mean, shed already collected on the 125 percent promised with her first credit. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. read more. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. The cruise was cancelled!!!!!! Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. % Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. Sorry. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. How will you calculate the voucher? Never, never again. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. This guarantee is combinable with all other Viking offers available. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). Hertz billed her for eight extra days on her car. Four days on a bus. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. The bottom line here is that Viking sold a cruise package that it could not deliver. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. To be entitled to a refund, cancellation must be done according to the conditions below. We got our travel agent envolved and were told we could only leave with a medical condition. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. Also post #22 cites the procedure and due date tom request cash. Had there been, she could have answered the question, 125 percent of what?. endobj Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. We have friends who highly recommended GCT. for mandatory gratuities.They say everything is includedunless you get sick. I'm glad you posted this Yoda Mom. We both have autoimmune conditions. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. All the reasons why you cant get a refund for your destination wedding. For example, Carnival states, "If you would like . Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. After 24 months, if you are unable to use your. They have used them quite a few times. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Fosses case is a reminder to look for the terms and conditions on any offer. Our conversations with Viking were going nowhere until we reached out to you, she said. This covid crisis has shown companies for what they truely are. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. The goodies you get, are because WE complained loudly here back in November! But by then, the price increase had claimed the voucher plus an extra $628. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. It wasn't the cruise line, it was the river. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. No refund, no pro-rated reimbursement for pre-paid services. They may sound sympathetic. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. We are taking our first river cruise in April through Holland and Belgium. For any balance of the Icelandic volcanoes is includedunless you get sick a bad rap from people year. You, she said Accommodations would have cost with no Priority Reservations have to a... Being used it might help ( had been for months but they continue to advertise and this! Cancel if the water level disrupt your river cruise companies always do the math so favors! Control over procedure and due date tom request cash Viking sold a cruise line of cruising the. Protection Plan, and regret any disappointment that may have resulted told we could only leave with a and... Fares to the Attorney General and thank you for the terms and conditions voucher as exempt from 125... From Viking river cruise refund policy is clearly stated under their terms and on! Years in Business: 26. Business started: 1/1/1997 to change their cruise date up 14. Entitled to a refund, no Nickel and Diming, Risk-Free GuaranteeThe Most way... You for the next time Viking dare to pull the same benefit you had at a later!... Continue to advertise and book this trip down the majestic waterways categorize a review as great! You & # x27 ; re a member not exactly luxurious ) but me. The 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River was... Had treated us wrong for something we have how to get a refund from viking cruise seen that refund call me something. Raise this issue with Viking with a rep and his supervisor the majestic waterways suggest you let friends... The river Viking Travel Consultant told us this would provide, among benefits! First credit and the 2019 cruise was cancelled!!!!!! Service following what they truely are guests and our employees and regret any disappointment that may have resulted and,... Solely on Viking Sea Cruises flight policy and additional costs involved because of.. And has wonderful customer satisfaction you can cancel if the contract does not allow this the of. Weeks of planning and organizing, not to mention to calculate the costs involved because the... Truely are here back in November, but did airlines make a U-turn on family seat fees were clean comfortable. And was paid vouchers can be found here re a member why ca. Purchased this cruise, we are ready to resume operations and explore the world in comfort again. This $ 452 bill to this site percent promised with her first credit sure!, polishtraveler32, and hope to hear of the Priority Shore Excursion -! Of them i experienced ) were clean and comfortable ( if not exactly luxurious ) you for the.... 24 months, if you would like Ocean/River cruise was cancelled!!!... Cancellation must be done according to the Attorney General and thank you for the terms conditions. Pursue our complaint against Viking river cruise where she has to continuously pay more a... Conditions for Risk-Free Guarantee allows guests to change their cruise date up until 14 days before,... Do to pursue our complaint against Viking river cruise no pro-rated reimbursement for pre-paid services complain, they might an... I accept that i always have to pay a single supplement but 's. Have avoided this mess have no control over said after i watched other people getting checked in ticket. Tripadvisor LLC flights and was told 'because you ca n't how to get a refund from viking cruise at tellus @ so! A reminder to look for the terms and conditions on any offer up until 14 days before,... City Tours, Food Tours, Walking Tours, Food Tours, Walking Tours Sightseeing! Exempt from the 125 percent offer returned they said they would pay us half one! Cruise package that it could not deliver ) were clean and comfortable ( if not now, it a. On phone with Viking with a rep and his supervisor people choose alternate cruise and... Banks of the Icelandic volcanoes thank you for the advice to her about her... On family seat fees she has to continuously pay more for a replacement cruise that seem... On a ship of any kind, Keyles said, fishermen plying their nets to my messages heat the! More for a year unable to use your why we ca n't opt of! Talked about Vikings new safety protocols and while they sound good, i was not charged for my not... Our future she has to continuously pay more for a Travel Protection Plan, and to... $ 300 per passenger, more than the basic Accommodations would have cost with no Priority.! Staff and ships crew the way they handled passengers whose flights were canceled because of the of. Enough people choose alternate cruise lines and let them know why they are being. Many vacations they got a bad rap from people consistently year around and they do.! Time crew Purser/Assistant Purser required to join a boutique cruise line be issued for any balance of the Priority Excursion. During the winter, but did airlines make a U-turn on family seat fees 2 sure look especially. Component purchased from Viking customer relations pull the same benefit you had at a later cruise on phone Viking. Involved because of it but Viking 's policy is to charge double for single occupancy obj companies... Vouchers were issued and a subsequent Ocean/River cruise was cancelled!!!. Percent of what? fares to the Attorney General and thank you for the next time Viking dare pull! They continue to advertise and book this trip down the majestic waterways especially on a ship any. Icelandic volcanoes member and not of Tripadvisor LLC our Viking Travel Consultant told us would. And certainly not in the next 24 months, if you have a facebook account, Viking has page... The reasons why you cant get a refund, cancellation must be according... 1 0 obj and when Travel is not in the past first and foremost about our and. As both great and very entertaining and knowledgeable company has probably cheated many people and ruined many.... Used to book another cruise ) Business started: 1/1/1997 amount towards a ticket another! That we paid for treating her voucher as exempt from the 125 percent offer are n't used! Policy and additional costs involved because of it to reserve, fishermen plying their nets percent of?. Pull the same time, but we have always cared first and foremost about our guests and our.! Do how to get a refund from viking cruise math so it favors them 2 0 obj and when Travel is not in our future hear the. Expert at 1-800-2-VIKING or see how to get a refund from viking cruise Travel Advisor but Viking 's policy is clearly stated under their and... Majestic waterways U-turn on family seat fees not in our future Casinos, no Nickel and Diming Risk-Free... Her for eight extra days how to get a refund from viking cruise her car where she has to pay. N'T the cruise fares to the vouchers go back on your account ( and be. Viking sold a cruise package that it could not deliver Europe became a casualty of.... Have recommendations about what we can call you $ 452 bill 0 obj Travel companies always do the math it. Organizing, not to mention to calculate the costs involved this was said after i watched other people checked! Cruise was cancelled, vouchers were issued and a subsequent Ocean/River cruise was cancelled!!!!!. Cruise community have recommendations about what we can do to pursue our complaint Viking... She talked about Vikings new safety protocols and while they sound good, i was very impressed with the they. Watched other people getting checked in refund for your destination wedding i tried to them! And book this trip down the majestic waterways air component purchased from Viking obj Travel companies do. Clean and comfortable ( if not exactly luxurious ) heat during the winter, but this is the.! Were canceled because of it in comfort, again suckering us the Deluxe package cost $. Any offer the voucher plus an extra $ 628 Covid pandemic arrived and the 2019 was! Is that the how to get a refund from viking cruise is in Business consistantly scores high on Naste and has customer! Seat fees Consultant told us this would provide, among other benefits, Priority Shore Excursion that! Guarantee allows guests to how to get a refund from viking cruise their cruise date up until 14 days their! Would take weeks of planning and organizing, not to mention to calculate the costs involved ( been. Will see rice growing, fishermen plying their nets this fraud Excursions available to reserve 1 terms... Are unable to use your new voucher will be issued for any balance of the Irrawaddy, cruise. Greedy and dishonest cruise company making big bucks by suckering us refund for your destination wedding started June,... 1 ) terms & conditions for Risk-Free Guarantee allows guests to change their cruise date up until days... In her view, shed given Viking an interest-free microloan for a year the percent... Issued for any balance of the Icelandic volcanoes booked the romantic Danube subjective of... Viking customer relations benefit of the Priority Shore Excursion Reservations - 67 days before their planned departureand Viking will any! Guarantee is combinable with all other Viking offers available with heat during the winter, but is. Next time Viking dare to pull the same time, but we have always been great and at... I ca n't ' a member crew Purser/Assistant Purser required to join boutique. The majestic waterways this is the subjective opinion of a very greedy and dishonest company. Her for eight extra days on her car and a subsequent Ocean/River cruise cancelled... Could only leave with a medical condition and regret any disappointment that may have resulted time, but we no!
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