Due to covid they only clean upon request which was fine with us. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. However, you can arrive as early as 1:00 p.m. to begin using the water park. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. Material and methods: The triage and the treatment protocol were established based on the scientific data. Food is edible at best. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . Please be advised that dates are restricted and based upon availability. Points for two-night stays expire 15 months from the checkout date on which they were earned. Learn More About Great Wolf Resort's Privacy Policy. ", "I was on hold for over an hour," she added. By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. she said. Safes are available in each suite that may be used to lock up your valuables. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . You pay five-star prices for three-star rooms because there are dancing wolf characters walking around hugging your kids, and also a water park. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. My takeaway? On March 16, the U.S. government issued presidential guidelines to slow the spread of coronavirus, which include working from home when possible and avoiding gathering in social groups of 10 or more people. We do have a locker room with small lockers available for your use. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. This is the version of our website addressed to speakers of English in the United States. If you would prefer to make a reservation over the phone, please call 800.605.9653. But Great Wolf Lodge is hoping the reopening process is sped up. Besides us I counted less than 10 guests wearing masks for the two days we were there. Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. The resort will close on Sunday, March 15 at 2 p.m. Visit Website. Great Wolf says it remains in close contact with officials and plans to share updates with guests when available. The room was okay, but we didn't spend much time in the room anyways. Debit cards are not recommended and will be authorized and held to company policies and procedures. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. In those locations, all guests, ages 5 and older, are required to wear a face covering. Consulte nuestros Trminos y Condiciones para tener informacin detallada sobre nuestra Poltica de Cancelacin. The lockers are rented on a daily basis for a nominal fee. Points can be redeemed when booking with a Deal and/or Bonus Deal. Some of the staff were wearing masks though - about 25%. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. I contacted customer service and they assured me that was not the norm. Stop what you are doing and book a trip right now! The Great Wolf Lodge resorts are closing due to Covid-19 concerns. more. What is the common attire and footwear for the water park? It's kind of ridiculous.Anyways, we checked in, staff was very friendly and answered all of our questions. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. YouTubes privacy policy is available here and YouTubes terms of service is available here. Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. Parents: take children to the restroom often as polluting pools causes an unhealthy condition. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. A cleaning fee may be applied if this policy is not followed. Cabanas are available to rent daily for your family's comfort and convenience in the water park. Requests for interpretation services can be made by sending an email to the following address: [emailprotected]. We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. The company has done this a few times over the past year. "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". Our team will have prepared your room wristbands and arrival package. Voyagers Points are earned on qualifying activities and can be redeemed during a future booking. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. Diaper wearing guests are asked to wear a protective swim diaper. To find more, please read our Privacy Policy and Cookie Policy. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. The resort will close on Sunday, March 15 at 2 p.m. When setting up a reservation online, we require the number of children under 2 to be listed. Please note that inflatable toys are not allowed in the water park. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. Please. This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. This includes our restaurants, spas and MagiQuest. Find answers to our most frequently asked questions below. We love this place! Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. Are there chairs (aside from cabanas) to leave our belongings? We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. If this isnt you, youre not going to enjoy it. Su estada incluir el acceso a nuestro parque acutico para todos los huspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time. Bonus Deals can only be used on bookings directly through greatwolf.com. Manteca's location is the 19th Great Wolf Lodge to open . Resort officials say they will offer full refunds to all guests. For breakfast, the line for Dunkin Donuts was literally more than 150 people long. Est permitido traer hieleras a la habitacin? We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. I will never spend money here and encourage others not to. On top of that Half the park was closed, the lazy river was only open for an hour, 3 slides werent opened until hours after opening of the park, by lunch another large kiddie area was closed as well as dip n dots. The kids had a fun, albeit an expensive weekend ($600+/night). There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions. We got the kid cabin and the kids loved having a separate area with their own TV and table. Young children or other diaper-wearing guests must wear a protective swim diaper inside the water park. The story times and kids event are the same as when they first opened. "I don't know how to say it, but it's pissing me off, because it's not okay. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! There are also spinners in the water park to dry swimsuits. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. They do not like big slides and they could spend all day in the lazy river / pool and just doing the smaller slides a bit. Service animals as defined by the ADA are allowed in all areas of the resort. Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. The following day the park was just as filthy. Great Wolf Lodge offers a full spectrum of dining options for your family. The resort will close on Sunday, March 15 at 2 p.m. Since points can only be used on the room charges, any leftover points can be applied toward your next stay. 1 minute read. We do not offer parent free day care or babysitting services. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. The kids had a fun, albeit an expensive weekend ($600+/night). Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time. Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number. Am I able to charge things back to my room? However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. This means you don't have to carry cash or room keys! For the safety of our guests Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged or storedinside the hotel. La mayora de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estada. Can I redeem points when booking a stay at the Niagara Falls, Ontario lodge? You would forfeit your deposit if we couldn't rebook your getaway at all. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Expiration is subject to change. I have more points than the room costs. Walker tried and failed to get a refund; getting all kinds of conflicting stories. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. Who can use mobile check-in and how does it work? Checks cannot be used as a form of payment at the lodge, only for a deposit. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Its loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?! We would be happy to discuss allergen-free alternatives in advance. If we rescheduled our visit prior to 6/18 we would get a GWL voucher of $50 to use at the resort (not towards the room) . What happens if there is inclement weather? In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). Returning the towels to the waterpark area is very inconvenient. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). One charge was legitimate. Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados. She cancelled the reservation and issued my refund. Debit cards are strongly discouraged. What is included with the cost of the suites? "We are aware some guests may have received an inadvertent charge on their bankcard due to a technical issue stemming from a system upgrade to our reservation system. Reserve your cabana today! Same with the "premium seating tables"-- we almost rented on and I'm SO GLAD we didn't: way overpriced and you're unable to supervise your children from them. 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