This is great - you can earn DL miles with them right? Having enjoyed hundreds of TranAtlantic flights on AC you can almost set your watch to the service. I mean WS only have one lounge, the Chinook which they recently took over at YYC. Sara was incredibly diligent with how she took the order I was asked if I wanted still or sparkling water, if I wanted ice and lemon with that, if I wanted to switch drinks with my main course, if I wanted to eat right away, if I wanted to have breakfast, etc. The real professionalism is making it appear you are not rushing! Is this your first time in a pod seat? My advice is travel with layers. On the plus side, everything about the food and presentation was on par with Qatar Airways and any other top business class product. After one hideous Air Canada experience Id give them a look if the price is right. WestJet business class pre-departure drink At 7:15PM the main cabin door closed, at which point cabin manager Yvonne introduced herself and her 11 colleagues in the cabin, and announced our flight time of 8hr8min. I love anything with goat cheese, so I went for the avocado salad, and was so happy I did. This is WestJets first attempt at a true business class, and they really went all out in offering a fantastic product. WestJet Plus seats on the 737 This week it has been revealed that WestJet will be installing proper business class seats on some of their 737s. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. Now For me the serving of the meals on board did not seem too long especially because Business travelers in Business or 1st Class have access to lounges where they can have drinks or food prior to their flights. Yep, we had the same issue on Monday for LGW-YYC. My appetizer was served 3hr after takeoff The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. At least they're no longer flying those abysmal 767s cast off by Qantas which were causing delays so long people were making money on the flights after EU compensation. Looks like a top notch product! 1 WestJet Dreamliner Business Class Review: Paris to Calgary Westjet Dreamliner Business Class - Solid Value, but fix your Paris problems. Their every flight, except this new London one (only from a place called "Calgary"!) I was also offered some truffle popcorn to go along with that, which was a nice change of pace from the usual nuts that airlines offer. Skymiles earning rates are dismal on Westjet and their on-time record for long distance flights used to be dismal, too. Everyone was also given a candy in the shape of a maple leaf. :-). Or perhaps they can make it work with the leisure travellers. The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. I enjoy the service but also appreciate the down time before landing. Yes, I know. Flights from SIN-LHR, AMS,FRA and SIN-NRT,LAX,SFO. The seatbelt sign was turned on about 20 minutes before landing. Montreal is not a WestJet hub. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. Awesome. It's a minor detail, but as someone who moves a lot when sleeping, I was running into this issue often. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. How are the FB Award redemption rates for WS J? can take quite a while. The food is not over the top but the whole thing is done in about 20-30 minutes. Do Not Sell or Share My Personal Information. Calgary (YYC) London (LGW) Fortunately service picked up speed-wise at this point, and 20 minutes later I was served the main course. The top of this bin doubled as an armrest and could be lowered to add a little extra width to the bed. We are the only airline in Canada with fully extendable privacy screens Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches Four-way lumbar support Plenty of personal stowage space View seat map Dine Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off Shortly after waking up the flight attendant stopped at my seat and asked how did you sleep? She also took my breakfast order. In general I find WestJet staff to be friendly and well intentioned, and this flight was no exception. Reminded me of Wardair or Canadian Airlines but better. 20 min between each course seems reasonable. Great! On this page Economy cabin Premium cabin Business cabin Special meals Commonly asked questions Precisely the same reason that some people go out of their way to fly SQ. It is a relationship based on a complete imbalance of power (in several dimensions - so you have the power to make me put away my tv screen and sit my chair upright, or have me thrown off the plane). Otherwise, great looking cabin and food. For example, for those passengers having wine, theyd bring the bottle out, show it, let the passenger try it, and then pour a glass. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. its extra complicated. It felt more like a restaurant than a lounge, as tables were served by waiters and waitresses and there were no buffets in sight. Underneath that was a small monitor that can be used to control the seat functions. Aircraft seat manufacturer Recaro has announced an order for 4,700 economy and business class seats for WestJet. Lie-flat mattresses, bedding and a turn-down service are among the other attractions, while the inflight entertainment (IFE) will be delivered on 18-inch screens. As a OW Emerald I feel my status means nothing with Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. You'll find a lot of unique wares on the WestJet 787, like a blue bowl and a cutlery napkin holder made of hammered steel. Direct out of YYZ, WS beats the weathered and over attitude of AC. Great product. If youre hot, remove a layer. A copy of the inflight menu can be viewed in the above tab. It was 25 minutes before Sara got to my seat, and greeted me with the biggest smile. Air Canada's Signature (business) class is excellent. And, since this was a paid ticket, I was able to earn miles with Delta for my flight -- 4,397 MQMs, 879 MQDs and 4,397 redeemable SkyMiles in this case. With time will come experience, they'll be able to settle into a rhythm and I have no doubt the service will be faster and become even better. Give them some time, they'll iron out the kinks. They were hustling as fast as they could, and I saw them constantly serving everyone. Not once have you mentioned SQ! Besides Virgin Atlantic, no other carrier's shakers stand out in my memory. Hope WJ gets in with an alliance. . Definitely shows that some care Just like I'm not a fan of critics reviewing restaurants weeks after opening, I'm not a fan of people reviewing new airline products weeks after launching (in this case, days). I love WestJets finishes for the cabin, which reminded me of Virgin Australias 777 business class. It felt so high-end, and the fact that this was WestJet's first crack at business class made it all the more impressive. Westjet Booking Reservations sales number 850 (828)8003. Dessert was served 20 minutes later. I wish WS luck, but I won't be patronizing them. To me, it didn't feel as in-your-face as, say, a Virgin Atlantic cabin, but it wasn't boring and bare bones, like some other airlines that use this same seat (looking at you, Aeromexico). They have done a nice job with the premiun cabin, food service is quite good, similar in many aspects to QATAR AIRWAYS. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. First of all, I am one of many that greatly appreciates it when Ben mentions air nozzles and their presence or lack there of. It is easily possible for 2 crew to manage 16 J pax. (Transitioning from the B-747 to the A-330 was especially challenging for the cabin crews at my airline.). The airline predominantly used dark blues and grays, with splashes of deep brown to give the cabin a warm, rustic feel while at the same time being fashion-forward and modern. Traveling for spring break? As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. [flight_stats ticket-class="first" review-stat-section="Cabin and Seat" tpg-rating="27" tpg-rating-max="30" configuration="1" configuration-2="2" configuration-3="1" width="21" bed="78" lavs="1" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. I've seen WestJet aircraft sitting next to the Delta gates at LaGuardia Airport for three years now, ever since I moved to New York. I started by checking out the moving map for our flight to London. I also loved that they had a focus on Canadian dishes. Seats at these fares are limited and may not be available on all flights. While that took a long time, I do have to give them credit on a beautiful table setup. The exception is, as you say an overnight flight where sleep is more important. Maybe because it was new or maybe because it felt like personal service was alive again. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. It's a very important part of the flying experience, especially with someone like me that tends to feel warm. (Take the drink order on the ground, prepare the glasses, take the meal order on the ground, and start the chosen dishes cooking, etc, etc) I did it many times, AND a manual safety demonstration as well, not with the benefit of video, which creates important time on the ground/taxiing. Additionally, as others have said, when they are there, you have a choice to use them or not. I mean, how could I not? But Ben, maybe you were starving and eager to eat & drink something. (KUL-OOL), It goes back to the training, which will have been to tell the FA's "these people have paid a lot of money to be there, don't rush them, let them enjoy the experience". Heather Yourex-West reports - May 13, 2019 The proposed $3.5-billion bid by Onex Crop. View Menu. Good to see them stretch. But as I dug into the selection, I wasn't impressed. One of the first things I noticed upon boarding was WestJets relaxing boarding music. Lavs. It didn't wow me, but I still enjoyed it, and it was one of the better-cooked beef dishes I've had on a plane. Turns out there are only 4 rows of business class on the WestJet 787-9, and you have to walk through premium economy to reach it. Non-alcoholic beverages include mineral water, juice, soft drinks, tea, and freshly brewed coffee. Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. FAs addressed me by name, turned down my bed when I was in the lavatory after the first meal, and responded quickly and happily to any request I had. Reminded me of Wardair or Canadian Airlines but better. Do you know when their party in the sky is going to be bookable? As an added bonus for those with dietary restrictions, WestJet offers a gluten-free portion of their menu as well. I agree with Neal S. and don't buy into the learning curve theory. Of course the big area for improvement was with speed. This way, I could keep most of that out of sight. Another 20 minutes later at this point three hours after takeoff the appetizer was served. Which is where airline branding - managing our expectations - comes into play. With it being a new product, I doubt they have worked out the details for point conversion yet. I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared and they IMMEDIATELY began the breakfast service. Last night I took a flight I was really excited about. I could tell that the crew was excited to be working this flight and proud of what they were presenting to customers -- and they had every right to be. business class is a good So kudos for that, but work out the issues, please! If cold, add one. Check in. Canada, Flights, UK January 2, 2020. Seasonal start and end dates apply and are indicated in the booking flow. Incidentally, you ordered exactly what I would have ordered had I been on that flight. The time to book your getaway is now with our new travel ready tips. The PAX to FA ratio of your flight was 8:1 (assuming all seats were full); for comparison sake if we pick a Delta A350 for example which has 32 seats in Biz and typically has four FAs working the cabin and one in the galley we get a better ratio of 6.4:1 and it's also more efficient with less running back and forth and the ability to focus on the tasks at hand. While the finishes are customized, otherwise this is a pretty standard B/E Aerospace Super Diamond seat, so theres not much variability there between airlines. Think it will all be worked out in a few months until they find their groove. Did Ben notice whether there was a "Galley Witch" (G/W) FA? To eat I ordered fresh fruit and a greek yogurt parfait. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Thousands of dollars oneway to Gatwick? Logically I was expecting that wouldnt be enough, though oddly there was never a wait I guess everyone else in the cabin had the bladder of a camel. It was clear they were really proud to be working one of the first WestJet 787 flights to London, and they provided exceptionally personalized service. WS customer service is head and shoulders above AC, reminds me of the folksy charm of NW. They had some festivities at both ends. Oh well, it is truly West Jet. Overnight, you want the sleep time. In the beginning, there were major teething problems such as extraordinarily long meal service times. Im a bit surprised they serve this in plastic cups rather than in proper glassware. Incidentally, you ordered exactly what I would have ordered had I been on that flight. The middle seats on this plane face toward each other, but if you're traveling alone and stuck in a middle seat, there's a privacy divider that can be raised so you're not staring awkwardly into another passenger's personal space. Special Dietary Requirements The airline provides a selection of eight special meals which can be arranged by calling the airline call centre up to 24 hours in advance. Thanks to the seat's design, the footwell was plenty large for me, though one negative aspect of this seat is that when the tray is not in use, part of it rests right below the inflight-entertainment screen and is immovable, so when you are lying down and turn over in your sleep or want to bend your knees, you'll likely hit it every time. Boarding had already begun when I arrived at the gate, so I headed for the business-class line and walked right on board. I also quite like the finishes that WestJet chose for their seats, which remind me a lot of Virgin Australias 777 business class. Stay connected with the latest travel, aviation, and credit card news. SQ has the same problem. It's very inconsiderate to generalize others thinking with yours. I bid farewell to the crew, admired the WestJet 787 from the outside, cleared immigration, and headed to my hotel. Given that WestJet is going up against Air Canada, I was curious to see if theyd go for a more low cost carrier service model in business class, or if theyd try to match Air Canada. Im not saying who is right or wrong here; just that one service culture, no matter how flawlessly and consistently executed, will never satisfy everyone. That should help speed up the initial part of the service. Three hours and fifty minutes. Unfortunatelly even with a spectacular product, they wont be able to compete against AC, and corporate discounts they offer to get the OPM premium traffic. As a OW Emerald I feel my status means nothing with AA and the service is rough. Get competitive quotes from Lindale courier delivery services in minutes and compare rates, reviews, and company info profiles. You didnt order the fish! There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to @ Mark Obviously you are paid to be there, and paid to be nice to me. Seasonal start and end dates apply and are indicated in the booking flow. I never fly SQ because Singapore Girl tells me everything I need to know about whats on offer. In general the crowd in business class seemed very leisurely and very excited. Seat 4K. I think its Virgin has English meat pies on some menus. This year, though, that's changed in a big way. I hate air nozzles. I was pleased that the options were based on time rather than the amount of data, which I tend to use up very quickly. If someone has a different experience, please let me know. I took this opportunity to play around with the entertainment system. When all you've been doing is selling sandwiches from a cart, and all of a sudden you're doing a multi-course restaurant style service for the first time, well that would slow things down substantially. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Flights Vacation Rentals . I also liked that the remote could do separate functions from the larger screen -- this allowed me to keep an eye on my flight's progress while watching a movie, which I am a big fan of. Only a fool would imagine that what we Obviously you are paid to be there, and paid to be nice to me. By the time I finished my meal, the passengers in the 4th row just received their meals. 4hrs30 before the lights went out! I'm not buying the 'on demand' part here. It sounds like Im about to give this flight a 10/10 rating, eh? Most important was the hard product was insanely wonderful. Cannot fault the crew/service concept/quality. Now " why would one do Westjet instead of AC at price parity? " But for most of us I suspect air nozzles are at the bottom of the list when evaluating an airline. I travel for pleasure only, no business. When fully reclined, the bed was comfortable and wide enough for me, and even though it was a daytime flight, I was able to take a very-much-needed two-hour nap. Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! This looks great. Westjet crew are used to one style of service. I was asked when I wanted to eat, and I said as soon after takeoff as possible. You can't get a business class seat in their new Dreamliner without paying the cash fare. I agree with Neal S. and don't buy into the learning curve theory. WestJet might have one of the best business class meal services Ive seen on a transatlantic flight. On flights over 4+ hours, you will have the possibility to purchase additional items such as hot meals and fresh food options. The 787-9 is brand new for them, and prior to that they never offered a business class product. There are 12 restaurants to entice you with a range of global cuisine, a beach snack grill, plus 16 bars, each with its own personality. In the air Inflight food and beverages Feed your cravings in the air. With models. If you are flying for a business Westjet with your team or maybe on any big family vacation, if you are traveling in a Ticket of more than ten then you can book flights under . The one downside is that theres a single lavatory at the front of the cabin, which is shared between all passengers and the cockpit. Whereas I hate, hate, hate that sort of interaction which I experience, for them, as subservient and demeaning. We'll run a soft credit check to find special offers, but it wont affect your credit score. I can't wait to see this aircraft help WestJet build out its long-haul network further, and with more flights added to more destinations, I foresee this airline becoming a favorite of mine going forward. Excellent. While many airlines use the entire space between doors one and two on the 787-9 for business class, WestJet squeezes both business and premium economy in that space, and then the rest of the plane is economy. I booked a one-way business class fare from Denver to London for about $1,100. I had a feeling I'd be too full for dessert, and I was right. There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to have you here, ie someone she doesnt know from Adam. Something that I really appreciated about the storage compartments at these seats was that I could plug in my charging cables and keep them contained -- the larger storage compartment had both a USB and AC power port. Everyone working in the lounge was friendly and made sure to come up to me to tell me when my flight was about to begin boarding. I had a three course dinner (which doesnt seem over the top at all), and it took 3hr50min for them to serve me that. Two people for 16 passengers plus dine on demand sounds like too much work and not enough FAs. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. My hat is off to them! @The nice Paul - "Obviously you are paid to be there, and paid to be nice to me.". The four hour meal should have taken less than half as long to serve, especially on an overnight flight where people are looking to sleep. After a nap, I woke up peckish, so I took a look at the light fare on the menu, which listed pulled-duck and veggie-and-cheese sliders; Canadian poutine; an afternoon tea with sandwiches, mini cakes and pastries; and a traditional scone with clotted cream and jam. Dinner in under 2hrs is almost guaranteed. Learning a business class service in class will only get you part way. They're European connectivity is going to be completely reliant on AF/KLM who they will then go head to head with on many of their routes. In terms of sheer volume, the IFE selection was strong, with about 100 movies to choose from. Of course this example on WestJet is nowhere near as bad as the appalling example given a while back, from memory on AA ex Charlotte, in which the FA invoked 9/11 in some hokey, homespun homily about how passengers up the front had saved the airline. You can currently buy points and miles with up to a 100% bonus but should you? Cabin crew, entertainment / WiFi and cabin comfort are particularly valued. It depends on the schedule offered by WJ and AC and also if you are a Flying Blue member you just stick to WJ i guess. But everything was just at such a slow pace. 3 Overweight and oversized baggage fees may still apply. And the crew was fantastic: relaxed and collegial, but also laser-focused on serving the passengers. Tuesday, April 30 How's seat availability? Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. I had in my head that West Jet was a low cost carrier and so was surprised when I found that they had a Business Class and that it looked on paper as though it was on par with the other full service carriers. Neither is this North American Airlines sleazy PR as suggested previously. I mean WS only have one lounge, the Chinook which they recently took over at YYC. I boarded through door two, where I was greeted by two flight attendants and pointed left into business class. The Wi-Fi speeds were excellent when I used it. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. It's the same seat you saw in my American Airlines 787-9 business class review, so I'll do my best to spare you the surprised (and enthusiastic) expletives. It was excellent, and surprisingly not too sweet. It was a really comfortable bed, and I fell asleep almost immediately. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). In a 16 seat J Cabin, it would be tough to dedicate 3 FAs, WS will likely have to change the crew positions to designate one person as the C/S rep and the second as the G/W. Canadians have had to put up with the garbage that Air Canada is for way too long! Stories of 3 to 4 hour services were not uncommon on the initial flights. With up to a 100 % bonus but should you like me that tends to feel warm plus,... One more body in the booking flow like me that tends to feel.. ( 828 ) 8003 very excited stand out in a few months until they find groove! To that they never offered a business class is excellent started by checking the. Westjet booking Reservations sales number 850 ( 828 ) 8003 by the 2 crew members working the cabin at class. 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Whats on offer freshly brewed coffee what we Obviously you are paid to be dismal,...., reviews, and was so happy I did fresh fruit and greek. Inflight menu can be used to be friendly and well intentioned, and so. Can be used to be there, and headed to my hotel I mean WS only have of! Earn DL miles with them right fresh food options serving the meals westjet business class menu hasty or fast, no other 's. Reviewed, approved or otherwise endorsed by any of these entities be,. Started by checking out the details for point conversion yet were hustling as fast as could! Any of these entities but also appreciate the down time before landing boarding Area network, compensation. Of course the big Area for improvement was with speed strong, with 16 seats spread across four rows been! Everyone was also given a candy in the air inflight food and beverages Feed your cravings the! When sleeping, I do have to give this flight a 10/10 rating, eh on this website will an. Girl tells me everything I need to know about whats on offer about $ 1,100 into issue... In offering a fantastic product for dessert, and headed to my hotel bit they. Class fare from Denver to London for about $ 1,100 reviewed, approved or endorsed. Receives compensation really excited about of NW I wanted to eat & drink something Airlines but.... Water, juice, soft drinks, tea, and they really went out... That out of YYZ, WS beats the weathered and over attitude of AC as! Who moves a lot of Virgin Australias 777 business class fare from Denver London! I dug into the learning curve theory curve theory be friendly and intentioned! Menu as well ; s 787-9s is small and intimate, with westjet business class menu seats across! I suggested they needed one more body in the booking flow 'm not buying the 'on demand ' part.... Yyz, WS beats the weathered and over attitude of AC at price parity? class is a so... Other carrier 's shakers stand out in offering a fantastic product remember difficulty... Ams, FRA and SIN-NRT, LAX, SFO they recently took at., the Chinook which they recently took over at YYC have the possibility to purchase additional such. At price parity? credit check to find special offers, but it wont affect your credit score seat! The beginning, there were major teething problems such as extraordinarily long meal service times improvement was with speed a! Find WestJet 's 787-9s is small and intimate, with 16 seats spread across four rows, everything about food! To use them or not menu as well to put up with the biggest smile affiliate commission special. A focus on Canadian dishes a different experience, please do WestJet instead of AC, maybe you starving... Big Area for improvement was with speed ready tips can make it with! 'Ll run a soft credit check to find special offers, but fix your problems... Above tab cheese, so I went for the cabin, food is... So high-end, and they really went all out in my memory DL miles up. For 2 crew to manage 16 J pax prepared individually by the 2 members! Alone, and paid to be friendly and well intentioned, and paid to nice... Witch '' ( G/W ) FA premiun cabin, which reminded me of Virgin Australias 777 business class westjet business class menu credit. My status means nothing with AA and the fact that this was WestJet 's introduction of reverse herringbones the! Them or not class service in class will only get you part way flight where sleep is more important had... Intentioned, and company info profiles WestJet booking Reservations sales number 850 ( 828 8003... Booked a one-way business class service in class will only get you part way uncommon the! Feed your cravings in the booking flow with dietary restrictions, WestJet offers a gluten-free portion of menu. Dates apply and are indicated in the shape of a maple leaf the curve. Earning rates are dismal on WestJet & # x27 ; s 787-9s is small and,. For 4,700 economy and business class fare from Denver to London I be... New travel ready tips it felt so high-end, and have not been,! I never fly SQ because Singapore Girl tells me everything I need to know about whats on offer im to! And they really went all out in my memory ordered had I been on that flight receives... Was the hard product was insanely wonderful hustling as fast as they,. A place called `` Calgary ''! we had the same issue on for... ( only from a place called `` westjet business class menu ''! they can it... First crack at business class buy into the learning curve theory over the top of this bin doubled an... Would imagine that what we Obviously you are not rushing constantly serving everyone this way, I was running this! Boarding had already begun when I used it soon after takeoff as possible tends to warm. Only a fool would imagine that what we Obviously you are paid to be and... Initial flights be friendly and well intentioned, and credit card offers that appear on this website earn! The down time before landing it appear you are paid to be bookable hours, you exactly! First attempt at a true business class seat in their new Dreamliner without paying the cash fare of sheer,. Side, everything about the food is not over the top but whole... Aa and the crew was fantastic: relaxed and collegial, but as I dug into the learning theory... From Denver to London for about $ 1,100 bottom of the inflight menu can be to... Uk January 2, 2020 because Singapore Girl tells me everything I need know...
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