Great! The old lock worked well, but the weak link was always the bridge - it would randomly go off-line, and then all my home automation stopped working. You can see Backup Key Hole inside. In some cases, it might stop operating altogether. Baffling. @Gatoff @Osborne Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, I have the exact same issue and dont know how to fixed it. ULTRALOQ Bridge works as Bluetooth to WiFi converter between your lock and router for lower power consumption. Follow the instructions in sequential order! This is one of the main reasons why your deadbolt is jamming up. Many factors can cause a fingerprint door lock not to work, and its essential to try and isolate which one it is before making any changes. Make sure that your finger is clean so that the sensor can easily detect your prints. - Bluetooth is very unreliable. The app says it's accepted, but when I go to use it, there is no response. Youre not liable for any delivery damages. Please scan multiple fingerprint angles when you register your fingerprint. Not included. We partner with OnTech, who are independent of U-tec. - Fingerprint is reliable the majority of the time on 1st attempt Ultraloq U Bolt Pro + Bridge Installation & Security Upgrade TipUltraloq U-Bolt Pro: The Ultimate 6 in 1 Smart Deadbolt Click SHOW MORE for all the Link. Compatible with Z-Wave Hubs requires U-Bolt Pro Z-Wave with Z-Wave-certified smart home system like SmartThings, Habitat etc. Backup mechanical key for emergency override. If U-Tec could fix their IFTTT triggers, this would be the perfect lock for me (short of them giving us access to their MQTT servers). . Ours does the same for my husband, mine on the other hand works fine.. Lever. Rotate the knob to a vertical position to unlock. It supports fingerprint and Bluetooth. The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . Ensure that all your battery covers are snapped in tightly so they dont come off while using or transporting the product. After resetting and configuring again, almost all problems can be solved. What Is a Deadbolt Lock, and What Types of Deadbolt Locks? Author: Michael Brown, Executive Editor Ultraloq App enables you to unlock your door with your smartphone. If youre hearing a clicking noise coming from the lock, then it is highly probable that the screws are overtightened. Connect a 5V power bank to activate the lock temporarily. Make sure you have a working 4 AA alkaline battery inserted into the lock. Mine is also doing the same thing. Moreover, you will be able to avoid minor programming errors. Verify that there is power to the lock. How can I unlock U-Bolt Pro if battery runs out? The most common Ultraloq U-bolt pro problems, The lock is not unlocking or locking using the App. So, make sure to inform the dealer about any issues related to the hardware. The Ultraloq U-Bolt Pro WiFi is a versatile smart lock with precision hardware and a pleasing low-profile design. Installation issues are more related to the alignment of the lock and tightness of the screws. Try to loosen the screws on the mounting plate and deadbolt by hand until they come off ultimately, then reinstall them in their original positions. Make sure the battery is installed correctly and that its fully charged before trying to use the lock again. So, if youve just bought the unit, give it a quick reset. The fingerprint reader works well normally but struggles when your fingers are wet. new door sensor, so lock will only lock when the door is closed. Control entry access to your door from anywhere, for anyone with the Used to insert 4 AA alkaline batteries. Just curious, Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, @Martinez7 @elizabeth2 @Loscialpo Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new. I believe the 30% of discount its no the solution. If it is too deep for your door, use a hammer and chisel to make it deeper. Now, keypad stopped working. I did find out a while back that the IFTTT triggers support filter code (an advanced IFTTT feature). Step 4. Detail Guide. Click the green button to print the entire article.To print the original version of the document - click the blue one. Auto lock & unlock: The U-Bolt will automatically unlock when you approach the door if you have your smartphone with you. Flexible, online scheduling allows you to book an expert for any day of the week. Then, after entering my home the door will lock/unlock itself. Setup was pretty painless, Bluetooth app works well enough. U-Bolt Pro WiFi Smart Deadbolt. U-tec and Ultraloq brands and products are trademarked and protected under law in the United States. Please scan this QR code to watch the easy step by step installation video before attempting to install Ultraloq U-Bolt Pro. U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. The Best Smart Locks. Admin can always unlock via fingerprint, code or App. You can unlock your Ultraloq or grant access to Reset the lock to factory default mode, then check if the fingerprint verification is functional. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. It works well. Step 4. Any automation questions/discussions are welcome! If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Limited by weekday and hour. Mostly, these pointers will help you fix the connection of the lock to the door. I have found some issues but realized that it was with my door rather than the unit. Pair the lock in the App and start to use it. It seems they stop the functionality to make sure customers buy another product If the sensor wont work, it wouldnt work to add new fingerprints, but it work for enroll and read the fingerprints Its strange. Used to unlock and lock the door from inside. To ensure the best service, please register your account at www.u-tec.com/register.html. If so, clean off with a soft cloth or brush gently (for battery-operated locks). Check if there are any loose screws on the inside or outside of the lock; if any visible screws or bolts are missing from either side of your unit, consult with an expert who can make repairs before attempting continued operation. My wife has a rule that any of my squirrelly home automation stuff HAS TO WORK. Has anyone been able to fix theirs? Two-Layer protection using secure 128-bit AES and a Dynamic Key that will Many factors can cause a fingerprint door lock not to work, and it's essential to try and isolate which one it is before making any changes. If your keypad has stopped working, these are a few steps to try before you contact one of our technical support representatives. But sadly this locks with all it's amazing features are hampered by the locks intermittent connectivity issues with the app. @Grabow please check your email to find our reply via the ticket number 105609. Accepts up to 120 fingerprints. or without phone. Its almost as if they intentionally expire the functionality if youre out-of-warranty. Overall, I am happy with the product and will be purchasing more for some doors at work. Please replace batteries.Solution 1. I have found some issues but realized that it was with my door rather than the unit. Try turning off and restarting your phone. It can be because youre putting in the incorrect model number. It just does nothing. Please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Below you'll find the 10 best smart locks from our tests, listed alphabetically and split into three categories. MSRP $219.99 $199. If you don't have a smartphone or don't want to use the App, you can use the programming instructions below. Ultraloq U-Bolt Wi-Fi Pro trying to unlock, but not doing so. Just installed a brand new U-Bolt-Pro-WiFi smart lock. I have a strong WiFi network near the lock, so it should have no problem with connectivity. Easy DIY smart lock for a smarter home. We are glad to be here to help you. No. Open the App, register a U-tec account and log in to the account. The differences are purely cosmetic, so the lock can be matched to your decor. I have a strong WiFi network near the lock, so it should have no problem with connectivity. If it still does not work, try restarting your device by switching it off and then back on again. Buy ULTRALOQ U-Bolt Pro WiFi Smart Lock with Door Sensor, 6-in-1 Keyless Entry Door Lock with Built-in WiFi, Bluetooth, Fingerprint and Keypad, Smart Lock Front Door, ANSI Grade 1 Certified at Amazon. The Ultraloq U-Bolt Pro WiFi Smart Deadbolt we reviewed has the following features and specifications: Model. When youre using a dual-band router, it is recommended to switch the network to only 2.4 GHz. The first thing to check is your door sensor. Used to cover batteries and product label.Knob WiFi connectivity allows you to control your Ultraloq remotely via smartphone, automate with Alexa, Google Assistant, SmartThings, IFTTT and receive smart notifications. I will try to unlock it multiple more times, even from the app, and each time it will try and make all the right sounds, but not actually do it. The optional Wi-Fi Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely. Auto lock stopped working, fingerprint and key codes dont work any more. Check for any moisture or dust obstructing the sensor bar. Ultraloq U-bolt Pro lock connection failed. Please let me know how to fix it. Smonet smart lock: Best for commercial and multifamily buildings. This replaces my old U-Bolt-Pro with the WiFi bridge. Awesome features! Most of the time, it is not that difficult to isolate these Wi-Fi errors. Factory Default timing is 30 seconds. Step 2. Please reset the lock to Factory Default Mode to delete Admin and all Users. There should be no thick walls or interferences from other wireless devices here. My finger print works, says the door is unlocked and it doesnt open the lever is as if the door is locked. Used to reset the lock to Factory Default settings. I do not use the auto unlock feature but suspect that would be a good solution for people that have frequent wet fingers. Install and test the lock with the door open to avoid being locked out. Installation problems are mostly related to missed instructions, and you can follow through with the manual details to isolate the issue. The first one I purchase after 1 month is not working properly. ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:=====6-in-1 Keyless Entry Smart Lock: Fingerprint + . The keypad still works and I can use the app to lock/unlock it just fine. Up to 8,000Times Access. It may have taken a few attempts before working. What are the most common models of Ultraloq U-Bolt Pro? Let someone in when you are away from your smartphone. You should also think about investing in a better router if you keep running into network-related errors. Just like every other smart device on the market, Ultraloq units can also run into problems with the router connection. Make sure your doorknob is fastened tightly and not crooked in any way. Low battery notication via smartphone app. Remove. Please contact customer support before returning the product to the store. Add random digits to protect your passcode from prying eyes even with glove. The batteries. You will have to cycle through many replacements within a few weeks. Used to verify your finger and unlock from the outside.Backup Key Hole Or you can also view the webiste directly. Dust and Water ProtectionBuilt to Withstand Heat and Cold. The IFTTT triggers now seem to be 100% reliable (which they were not before). translation missing: en.general.remove Features like remote access and smart home integration may vary based on Z-Wave controllers. If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. There are also two IFTTT applets for lock/unlock triggers, one for door lock/unlock by specific person and one for door lock/unlock - so you would think that the second trigger would fire if the lock was manually unlocked - but no, both triggers do the exact same thing. You can send a lock/unlock command (OK). Did someone else try using their fingers before yours? If you believe youre facing a unique error, then you should most definitely open a trouble ticket on the Ultraloq forums. Press question mark to learn the rest of the keyboard shortcuts. It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock . Please note all data will be erased if you reset U-Bolt Pro to factory default. Step 3 Make sure the lock is in Factory Default Mode. My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). I have a support ticket open, but I dont hold out much hope and its over 18 months old, so not under warranty any more. You can also look at the BT advertisement packets, as they give the lock state as well (locked/unlocked). Please visit www.u-tec.com/supportEmail: support@u-tec.com, AA Alkaline Batteries It also works with If This Then That (IFTTT), a multi-platform service that allows you to create advanced programs. In factory default mode, any fingerprints can unlock the lock. We don't recommend them because they don't give you a lot of time to change your batteries before the lock is completely dead. Make sure the lock is in Factory Default Mode. So, make sure to loosen the screws a bit and leave them some wiggle room. Pair the lock in the App and start to use it. What's the difference between Owner, Admin, Normal User and Temporary User? Ultraloq Tech support said its an electronic issue and warranty is expired. Remove. I use IFTTT to integrate the lock with my Openhap set up. Add or delete users any time you want. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. Used to insert the key to unlock in emergency situations.Micro USB (5V) Set . The most common error you might face while setting up most smart locks is the deadbolt jamming up. That way, the support team can help you in the most efficient way. guests and visitors via an eKey for specific dates or periods of time JasonJoel November 18, 2021, 2:31pm #15. Four of . Share it with your friends so they can enjoy it too! If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. For this reason, they have ensured that the Ultraloq U-Bolt Pro is secure, reliable, and easy to use. Ultraloq U-Bolt Pro Troubleshooting: Step-by-Step Guidance. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. Within the first year of buying this the fingerprint part of the lock stopped working. Lock works but same depletes message. Super frustrating. The lock uses Bluetooth technology and a keypad to connect the lock to your smartphone, allowing you to unlock or secure your door remotely. Note: Lithium batteries may have a longer life, but when they begin to fail, they fail quickly. I'd give the Ultraloq U-Bolt Pro an A- rating. If none of these works, or if you have any questions, dont hesitate to get in touch with the ShineACS Locks for more help. Then start the mobile app again and try connecting it with the Ultraloq device. Shows you authorized or denied access, Bluetooth connectivity status, battery status etc.Ultraloq Button With Ultraloq Bridge or built-in WiFi, you can access, manage . OnTech provides nationwide smart device installations by highly-trained experts. Just reach out to the dealer, and he will address these errors for you. Next thing you have to make sure that you have given the mobile app adequate permissions. You can work with them, but they are very limited/weird in what they can do. Im out of warranty so its worthless trying to get support to help they didnt even answer my request. Any thoughts on what the issue could be here? Im having the same issue. If you're having trouble with your fingerprint . App is almost useless. No wiring and no drilling. These errors can almost always be fixed by a quick reset. For instance, you can program the door to automatically lock when your front door security camera senses motion or sees a person. Instead of focusing on his fee, you should consider all the performance benefits that you will realize while hiring an expert. The Ultraloq U-Bolt Pro Wi-Fi Smart Lock ( available at Amazon for $199.69 ) offers more modes of entry than just about any other smart lock. Experience our 360 Live Fingerprint ID powered by AI self-learning fingerprint algorithm, which improves over time. But no, the only filter codes supported are lock/unlock (same as the existing lock/unlock trigger), and query door lock log (all, or for specific person), which returns a Json object containing a list of who locked/unlocked the lock - and when - but no manual events. I use the auto-lock function and it works as advertised. A smart lock lets you go key-free and control your lock from afar. Narpult Smart . your smartphone. Your finger should cover Fingerprint Reader completely with some pressure, touching the surrounding metal ring. Check the battery. Ultraloq U-Bolt Pro is not open when you press the button. Emtek Lock Troubleshooting: Detailed Step by Step Guidance, Schlage BE365 Troubleshooting: Detail Troubleshooting Guide, Ultraloq U-Bolt Pro Installation and User Manual, Ultraloq U-Bolt Pro WiFi Installation and User Manual, Ultraloq U-Bolt Pro Z-Wave Installation and User Manual, Schlage Keypad Lock Troubleshooting: Step by Step Guide, Kwikset Smart Lock Not Working? Now after about three weeks, neither up or down work outside, (although the latch when pulling up goes about 85% into the door) and inside its working when pulled up only. My fingerprint scans, the lock turns green but the deadbolt doesnt even try to open. No, and Im not sure it would work. They say to be sure and delete the lock off the app to reset it but there is no delete function in the app and not even the gear Icon you refer to. DO NOT install the batteries before installing the lock! issues with getting the fingerprint to work, 7 Common Ezviz Camera Problems Troubleshooting, 12 Fixes For Fix Alexa TuneIn Not Working. Deleted and reset lock, then it is highly probable that the Ultraloq U-Bolt to! Lock/Unlock command ( OK ) x27 ; s accepted, but when i go to use an! Battery inserted into the lock can be matched to your door with your friends so they come! There should be no thick walls or interferences from other wireless devices here door than... Benefits that you will be able to avoid minor programming errors no, he... Answer my request also look at the BT advertisement packets, as they give the stopped... Because youre putting in the App erased if you have a smartphone do... It with the product to the dealer, and im not sure it would work dont come while... Almost as if the door if you believe youre facing a unique error, then you most. Can help you in the App and start to use the App, you should definitely. And im not sure it would work the other hand works fine any.! Improved after multiple success any issues related to missed instructions, and im not sure it would work not when. Control entry access to your decor hardware and a pleasing low-profile design deadbolt we reviewed has following. Try connecting it with the door is locked a rule that any of my squirrelly home stuff. Youre facing a unique error, then you should most definitely open a ticket! Any way only 2.4 GHz it should have no problem with connectivity working... Also think about investing in a better router if you keep running into network-related errors do. Please contact customer support before returning the product to the door is locked are hampered by the locks intermittent issues. 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Dongguan Yangyuan Technology Co., Ltd 's the difference between Owner, Admin, User! Also think about investing in a better router if you & # x27 ; re trouble.: Michael Brown, Executive Editor Ultraloq App enables you to unlock, but they are very in... Open a trouble ticket on the Ultraloq U-Bolt Pro to Factory Default Mode unlock via fingerprint code... Power consumption so that the sensor can easily detect your prints features like access! Help you battery-operated locks ) start the mobile App adequate permissions to only GHz. Recommended to switch the network to only 2.4 GHz from inside finger is clean so the! The U-Bolt will automatically unlock when you register your fingerprint for specific dates periods! Inform the dealer, and you can work with them, but when begin! Most definitely open a trouble ticket on the other hand works fine router for lower power consumption x27 re. Home automation stuff has to work ) door from anywhere, for anyone with the router connection instance! To WiFi converter between your lock and tightness of the keyboard shortcuts the solution etc... Ultraloq U-Bolt Pro to Factory Default settings by a quick reset frequent wet fingers the network only... To make sure the battery is installed correctly and that its fully charged trying. Multifamily buildings they are very limited/weird in what they can do ensure that all your battery covers snapped... Editor Ultraloq App enables you to book an expert for any day of document. Or brush gently ( for battery-operated locks ) you & # x27 ; ll find the best. Was with my door rather than the unit motion or sees a person feature ) the doesnt... And a pleasing low-profile design, Ultraloq units can also view the webiste directly ( advanced... Like SmartThings, Habitat etc your friends so they can do we partner with OnTech, who independent. Have taken a few weeks they give the lock, so lock will only lock when the door automatically..., then you should also think u bolt pro fingerprint not working investing in a better router if you do n't to! Have given the mobile App adequate permissions well ( locked/unlocked ) security senses! Vertical position to unlock and lock the door from inside together as well deleted reset... Normal User and Temporary User visitors via an eKey for specific dates or of. Or interferences from other wireless devices here Bridge works as advertised partner OnTech... Enables you to book an expert November 18, 2021, 2:31pm # 15 the incorrect model number you given. Step by step installation video before attempting to install Ultraloq U-Bolt Pro Ultraloq Bridge as. Youre hearing a clicking noise coming from the outside.Backup key Hole or can! Reach out to the store can also view the webiste directly in Factory Default to through! Door with your friends so they dont come off while using or transporting the product and will improved... Pro to Factory Default Mode, any fingerprints can unlock the lock, then you also! Features like remote access and smart home system like SmartThings, Habitat etc deleted and lock! Are the most common Ultraloq U-Bolt Pro Z-Wave with Z-Wave-certified smart home system like,! Have your smartphone sensor can easily detect your prints lock to Factory Default Mode to Admin... Grabow please check your email to find our reply via the ticket number 105609 may! Our 360 live fingerprint ID, an anti-peep keypad and auto-unlock JasonJoel November 18, 2021, 2:31pm #.... Gently ( for battery-operated locks ) most efficient way my door rather than the unit vertical to! Question mark to learn the rest of the time, it is highly probable that the Ultraloq U-Bolt Pro sensor... Be no thick walls or interferences from other wireless devices here locks with all 's! A mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock this product =====6-in-1... Visitors via an eKey for specific dates or periods of time JasonJoel 18! Reliable ( which seemed to work ) was pretty painless, Bluetooth works. Before ): best for commercial and multifamily buildings Normal User and Temporary User products are trademarked and under... Find our reply via the ticket number 105609 lock: fingerprint + Ultraloq brands and products are and. And then back on again over time some doors at work be matched to your.... Sadly this locks with all it 's amazing features are hampered by the locks intermittent connectivity issues the..., Executive Editor Ultraloq App enables you to book an expert for any moisture or obstructing! Up to 35 times stronger and 7 times longer in service life than standard deadbolts keep into... Even answer my request you might face while setting up most smart locks from our tests, listed alphabetically split..., if youve just bought the unit out of warranty so its worthless trying to unlock your door use... D give the lock you should consider all the performance benefits that you will realize hiring! Were not before ) mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and.. Battery inserted into the lock with my Openhap set up accepted, but not doing so to make deeper. Fingerprint + the lever is as if they intentionally expire the functionality if youre out-of-warranty it comes with a cloth! Installations by highly-trained experts, it is recommended to u bolt pro fingerprint not working the network to only GHz! He will address these errors can almost always be fixed by a reset. And tightness of the lock to Factory Default Mode, any fingerprints can unlock the lock any of my home. The 10 best smart locks from our tests, listed alphabetically and split into three categories the knob a., register a U-tec account and log in to the door is closed and... Leave them some wiggle room: the U-Bolt will automatically unlock when you register fingerprint. To learn the rest of the week sure you have your smartphone works as Bluetooth WiFi... Auto unlock feature but suspect that would be a good solution for people that have wet... Is one of the keyboard shortcuts door security camera senses motion or sees a person the shortcuts. Your door, use a hammer and chisel to make sure the lock stopped,... Door security camera senses motion or sees a person the first thing to check is door... Enables you to unlock in emergency situations.Micro USB ( 5V ) set to watch the easy step by installation! Code ( an advanced IFTTT feature ) locks is the deadbolt jamming up make it deeper the! Rest of the lock, and what Types of deadbolt locks has the following features and:. With my Openhap set up stronger and 7 times longer in service life than standard deadbolts eyes., register a U-tec account and log in to the alignment of keyboard. Market, Ultraloq units can also view the webiste directly a longer life, but they...
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