In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. Still, that matte piece really made my choice easier. Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft Is there a difference between polished and suede finishes in terms of staining and ease of cleaning? Tests for scratching, heating, cooling, staining, etching or chipping Cracking: The person that installed our Silestone Kitchen Counters claimed to be a Certified Silestone Installer but after 4 months of completing the work, we can not get a registration warranty number from the installer or any proof of purchase to have if we ever need to file a claim. Mudrooms often get wet and are used continuously by the homes inhabitants when entering and exiting the home. I've asked GA, AL and TN attorney general's to look into this issue and am writing to all three government senators and congressmen. Stone Systems of Houston installed the countertops in four weeks. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I just saw a sample kitchen using the suede finish in Lagoon. He first said that 1. his mother was ill, 2. his truck was not working, 3. I am looking to sue them either in small claims court or gather enough folks to start a class action suit. Many people refer to Silestone as quartz and use the words interchangeably.How is Silestone Made? This is confusing? I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. In March of 2016, we woke up one day and noticed a big crack stretching from the edge of the countertop inwards. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. And for Silestone it's "Suede." I cant find any guidance on their website for the sealers, for the matte. While the countertops have their perks, they also have their flaws. I received an entirely different pattern/style and it is extremely ugly! Make sure heavy objects are not dropped on the Silestone. Or give my money back. I am planning to get Suede finish anyone using in heavy use kitchen areas ? This will surely increase the credibility of your complaint. This looks exactly like our issues. The plan was to fit pieces for the extension which he measured I believe in July 09. I see why the "25 year" warranty is not given until after you have already paid and install completed. With Silestone, you can eliminate that annual job. After providing my VISA We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. I first noticed a chip along sink edge, then I noticed a crack which is continuing to grow. Easy to maintain and customize, the homeowner is able to achieve a high-end look without the accompanying high-end maintenance. The cabinet salesperson contacted their local Silestone installer to call me so they could measure and cut the stone, they never called me even after several phone calls from the cabinet store. Some people opine that the feel of the Silestone is less grand and opulent than granite or marble, but again, this is a stylistic concern sprinkled with functionality. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. And really unknowledgeable field reps. Non-porous surface. Two years later there was an issue We were told by Kitchenette, exclusive Thai kitchen maker, that Silestone was the ultimate surface for top kitchens, incl. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. On the day of install, the team of 4 came in and finished the job in less than 2 hours and cleaned up after themselves. The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". Guess thats changed with the bad economic times. The counters were the only thing we did not do ourselves. Then, polish the repair to match the . Health concerns emerge. I really like the texture but I'm concerned that it won't be as durable as the regular, glossier Silestone finish. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. Silestone is not affected by common kitchen acids like lemon juice, tomato juice or vinegar (food acid). The most common complaints center on it making the stone look plastic and sometimes slightly darkening (greying) the stone. Absolutely wrong. Scratch Resistant. First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. The fabricator said that material was terrible to work with because of the "marks". We immediately took down his name from the website, and sent him a certified letter requesting that he complete the jobs that we was contractually liable for. Silestone countertops are known for their attractive attributes: high performance with bacterial protection, a wide range of colors, textures, and finishes to choose from, modern contemporary look, and easy integration with different architectural designs. Expect quotes in the $100-$175 per square foot range. Oh Mr. Evatt, we can fix that. Sometimes you find the right granite pattern or piece but it is not large enough to cover the entire surface area you wish to place the kitchen countertops on. I received a call back and he provided me a phone number to another distributor I called them and left a voice msg, guess what no return call. For a luxury material, Silestone is widely available to the public. Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. The complaint has been investigated and resolved to the customers satisfaction. The local supplier was efficient - called us within 1 day of the order, came out to measure within 2, and called us 4 times while waiting for the counters to come in to let us know the status. Rating Distribution Pros: Beauty of the product, That i was told i would never have to worry about it, Beautiful. We live in Las Vegas and our new kitchen was Ikea so we actually did all the work ourselves including all the electrical, plumbing, drywall and cabinetry. Additionally, Silestone shower trays are available as one unit ready to install in stand up showers in several sizes and styles making installation easy. If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. It is composed of 94% quartz. Whatever choice you make, you can expect to see it and use it every day for a decade or more. Trends and popular colors can be added throughout the year and are not dependent on what is produced by the earth when granite and marble stone is quarried. The material is less hard and formal than marble or granite, softening the overall feel of the kitchen countertop. I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. The true child of function and style, a kitchen must be functional, to assist with food preparation, cooking, and eating and have style to accommodate the homeowners unique take on their personalized home space. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. Silestone countertops start with raw granite. Residue from a plastic film applied to the surface to protect it prior to installation. Installed kitchen counter top suede finish quartz. If your company did not do it, which one did? Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. Acid-resistant Silestone's low porosity prevents it from being damaged by harsh stains. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. The micro "bumps" caught dust. The walls and floors can be made from Silestone surfaces. ADVERTISEMENT George Taliadouros Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. Silestone is a man-made material for countertops. Our 8 month old suede Silestone Calacutta Gold countertops are ruined already and Cosintino refuses to acknowledge the problem. Because I dont want it to get this worse. The claim was just denied after the silestone countertop cracked within 20 months of install. Long Story. The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. Brushed Quartz Countertop, Quartz - Silestone Charcoal Soapstone and Mont Quartz Nobility, Yes or No Polished Silestone for counters, Politique d'Utilisation des Cookies de Houzz. Still, the company was not truthful about its product and warranty. You may have enough support already if you had another heavy type of countertop. Some Silestone fabricators say the material can't be repaired, but a spokeswoman at Veria Marble and Granite in Rockville, Md. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. Best for a small space or to create a showcase wall in your home, use the technique sparingly and in concert with the other design elements found in the room or area you wish to create the wall clad. He delayed for months (email traffic if anyone is interested) in delivering the Silestone change I ordered. After discussing different installation options, we chose to use lowes installer which was counter fit (sacramento ca.). I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. i can certainly sympathize with Mr. Evatt's situation, however because of Mr Evatt's telephone call that we were first notified that there might be a problem with his contractor. Granite on the other hand can be repaired. Silestone, on the other hand, is man-made which means the look is more predictable. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. Silestone is a non-porous surface and highly resistant to stains from coffee, wine, lemon juice, olive oil, vinegar, makeup and many other everyday products. These tests include- 1. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. A drop test- to examine the effects of a heavy impact 2. 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